Customer Service Technical Representative

1 month ago

Minneapolis, United States Zero-Max Inc Full time

Zero-Max continues to be a trusted and leading manufacturer of high-quality mechanical components which are used in machines in numerous industries around the world. For over 75 years, Zero-Max has earned a reputation for delivering high quality, customizable, premium products that improve customer results. We have a highly motivated and talented team that is committed to being responsive, conducts business with honesty and integrity, and holds themselves accountable to our customers and each other.

Our Core Values:

1. Provide best in class service and solutions

2. Do the right thing

3. Hold ourselves accountable

Zero-Max is a newly renovated office and manufacturing facility located on scenic grounds in Plymouth, MN. We are proud of our employees' years of service and are dedicated to offering competitive benefits and pay, including:

  • Robust health, dental, and vision plans
  • 401(k) plan with a generous 6% match plus a 4% discretionary profit-sharing plan
  • Generous Paid Time Off (PTO)
  • Employer paid Short-term & Long-term disability insurance
  • Training, mentorship, and coaching from leadership
  • Healthy work/life balance
  • Other fringe benefits in a fun and welcoming environment that sets us apart from most companies
Zero-Max is currently recruiting for a Customer Service Technical Representative who will provide a high level of technical service along with pricing, delivery, quotations, returns, credits and product information in a timely and professional manner.

Essential Duties and Responsibilities

These duties and responsibilities are not exhaustive and will be supplemented as necessary:
  • Provide technical information and assistance to customers involving product selection, product specifications, reading drawings, and assisting in the quoting process of product modifications.
  • Coordinate with Regional Sales Managers or Production to resolve customer related issues and to troubleshoot product or application concerns from customers in the field to achieve issue resolution. Involve engineering staff to solve more complex problems.
  • Communicate with customers by email and phone regarding price, delivery, requests for product information, and quotations and orders.
  • Prepare credit memos for returned products and work with accounting on corresponding debit memos.
  • Live the Zero-Max Core Values including providing best in class service, holding yourself accountable, and doing the right thing.
Requirements

Education and/or Experience
  • Experience in a manufacturer's technical or customer service environment, especially telephone communication with customers and potential accounts, is preferred.
  • Mechanical aptitude and experience in a manufacturing or industrial environment.
  • Knowledge and experience of motion control and power transmission products, preferred.
  • 3-5 years of customer service experience, preferred.
  • ERP and CRM experience: Epicor ERP experience preferred.
  • International experience in exporting is preferred.
  • Experience with hydraulics, power transmission products, motion control products or other mechanical products strongly preferred.
Other Skills and Abilities
  • Highly developed sense of integrity and commitment to customer satisfaction and strong work ethic.
  • Self-starter with little direction required. Can see the big picture; reason through problems to find solutions.
  • Have a good understanding of Microsoft Office software.
  • The ability to handle sales-related phone calls and emails.
  • Proficient with data entry of orders.
  • Strong organization skills with attention to detail and accuracy.
  • Demonstrate the principle that customer service is top priority.
  • Ability to work well with others.
  • Ability to work well under pressure.
  • Ability to handle several tasks concurrently.
  • Ability to read and interpret documents such as technical catalogs, shipping terminology, parts drawings, operation and maintenance instructions.
Physical Demands

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
  • While performing the duties of this job, the employee is regularly required to type, sit, talk, and hear.
  • The work environment is consistent with a typical office setting in an industrial factory, manufacturing warehouse.
  • Ability to consistently lift up to 10 pounds.


Zero-Max is proud to be an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. - M/F/Veteran/Disability

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