Pet Pro

2 months ago

Atlanta, United States Doguroo Full time
Work with a team who all exemplify these qualities:
  • A passion for animals and animal care, especially dogs. Willing to learn animal behavior to ensure their safety.
  • Focuses on safe and gentle handling. Forceful, aggressive handling, vocalizing or treatment will not be tolerated.
  • Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
  • Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these "lifetime clients".
  • Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
  • Conflict Resolution - Ability to handle conflict with tact and diplomacy
  • Good team work and willingness to assist other departments as necessary
  • Cheerful, friendly, positive team-oriented attitude
  • Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
  • Reliable, punctual, and dependable
  • Ability to work a flexible schedule, including holidays and weekends
  • Ability to take direction well and apply it independently
  • Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
  • Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
  • Must be comfortable being around dogs of all sizes and physically able to handle dogs of all sizes and to lift up to 60 lbs.
  • Other duties as assigned.
Responsibilities:
  • Ensure that each guest is treated with respect and dignity
  • Ensure that all guests are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis.
  • Clean up dog poop, urination and any vomit several times throughout your shift
  • Supervise activities of multiple dogs throughout the day
  • Monitor closely for any potential conflicts or escalations and redirect or remove one or more dogs from the situation as needed
  • Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms
  • Monitor guest's health by daily charting of eating and elimination habits. Dispose of and clean up any stool and urine.
  • Monitor guest's reaction to playtimes and general demeanor and report abnormalities to your shift lead
  • Follow all standards of safety with regards to handling guests
  • Operate washer and dryer to clean pet belongings, towels, etc. Ensure belongings are returned to the appropriate pet.
  • Ensure the facility meets or exceeds our expectations with regards to cleanliness and safety. Clean and sanitize all pet enclosures, exercise yards, and common areas. Mix and use disinfectants and other chemicals safely as instructed by the supervisor.


A Day In The Life:

As a Pet Pro, you are part of a larger team who is focused on the daily pet care of our guests. You'll report to work over a variety of shifts to monitor play groups, cleaning their rooms, and loving them as if they were your own. You'll report what you are seeing and be ready to share with your manager and the pet parent.. And let's not forgetyou're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

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