Sales Coordinator

2 weeks ago

Boston, United States Red Thread Full time

The Sales Coordinator is responsible for supporting sales initiatives and providing high levels of service to sales and customers. This is done primarily through converting quotes to orders, tracking orders and following up on order-related issues, including status reports, providing updates for customers and sales people. Other responsibilities may include, but are not limited to, assisting in product specification; entering furniture and installation quotes and coordinating punch lists. The Sales Coordinator is also responsible for ensuring that Red Thread policies and procedures are followed. Job FunctionsCompletes processing of routine quotes.Converts and releases all orders in accordance with established department procedures.Processes vendor acknowledgements and follows up on inconsistencies and changes.Processes customer acknowledgments.Tracks and troubleshoots orders from inception through completion. Coordinates requests for delivery, service and installation with internal departments.Serves as primary customer contact for order status questions.Assists in the investigation and resolution of accounting issues.Monitors and manages Hedberg generated order management reports. Maintains accurate and standardized files.Assists in assembling and presenting bids and proposals as necessary.Fields Sales Rep's phone calls as necessary.Completes special projects as assigned.Attributes of a successful Sales CoordinatorEnjoys quantitative work and making decisions guided more by data than intuitionSeeks out inaccuracies and looks critically at informationFocuses on detail and likes to be methodical, organized and systematicMakes finishing tasks a high priority and exhibits persistence in completing a taskAdheres to process and attempts the rationale behind themSkills & AbilitiesIntermediate PC Skills: MS Word and ExcelDisplay solid interpersonal skills and work well in a team environmentCommunicate clearly and professionally, both verbally and in writingDetail oriented and organizedAbility to problem-solve independentlyAbility to multi-task and clarify prioritiesLevel of Education/Training/LicenseBA/BS preferred, but not requiredExperienceTwo - five years in customer service or related furniture, architecture or sales experience preferred

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