Medical Front Desk

3 months ago

Louisville, United States Coal Creek Physical Therapy Full time

Coal Creek Physical Therapy is thriving and we are looking for someone exceptional to help our front desk support staff team grow We are excited in our search to find a positive and motivated Patient Services Representative to join our clinics.

At Coal Creek PT, our support staff title is "Patient Services Representative" (PSR). PSRs at CCPT, help patients access their physical therapy care with both administrative tasks and direct patient care.

Duties include:

  • Answering incoming phone calls,
  • Scheduling appointments,
  • Collecting co-pays,
  • Greeting, and upholding a warm and friendly environment in our clinic.
  • Additional administrative duties include performing follow-up calls and maintaining logs and data.
  • All Patient Services Representatives are cross-trained and participate in helping our patients with UltraSound, Electrical Stimulation, and traction as well as doing laundry and keeping the gym organized as a PT-Aide.
Our perfect candidate....:
  • Is passionate about providing quality customer service to help patients feel better + live a life they love
  • Enjoys working in a positive, team environment
  • Has excellent customer service, multitasking, and communication skills
  • Detail-oriented and strong organizational skills
  • Committed to quality documentation and billing practices
  • Is open to continued training in patient handling and communication
  • Is excited to participate in the growth of the clinic via Internal Referrals, Health Events, + community outreach
BENEFITS: If you invest your career with us, we'll invest in you:
  • Paid Training
  • Team Building Activities
  • Staff Meetings (with lunch on us)
  • Celebrations for reaching our goals
  • Holiday party and summer team-building activity
  • Full-time employees are eligible for these benefits:
  • Health Insurance: CCPT covers your UHC plan at 100%
  • Dental + Vision Insurance Options at employee cost.
  • Simple IRA Matching: We'll get you all set up with our awesome Wealth Management consultant + help you save for your future with a 3% match every pay period.
  • 6 Paid Holidays per year: Whether you celebrate or not, take the time to be with your families + friends
  • 3 weeks PTO to start, increased by 2 days every 2 years: It's important to relax, refresh, and take some time for yourself when you need it as well as cover your sick time away from work.
The Job:
  • A full-time and/or part-time position is available.
  • Salary is $15/hour plus a monthly production bonus equal to $2/hr. for $17/hr. total
  • Prior experience in a medical office or customer service is a plus but not required
  • Promotions and career growth opportunities are available


Think you'd be a great fit? We'd love for you to join our team

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