Region Americas PrimeServ Turbo

2 weeks ago


Oklahoma City, United States MAN Full time

Texas 77423, USA

Req #343 Thursday, August 31, 2023 MAN Energy Solutions enables its customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow’s challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systemic level. Leading the way in advanced engineering for more than 250 years, we provide a unique portfolio of technologies. Headquartered in Germany, MAN Energy Solutions employs some 14,000 people at over 120 sites globally. Our after-sales brand, MAN PrimeServ, offers a vast network of service centres to our customers all over the world. Summary : This role is expected to solve, answer and record technical related issues about all MAN Turbomachinery core products (Steam- and Gas Turbines, Axial-, Radial-, Screw Compressors, and their auxiliary components) and a focus on Pulp and Paper Industry blowers. The incumbent will be the focal point of contact for Pulp and Paper Industry technical inquiries and provide bid support to the front sales organization (new equipment and aftermarket) and identify, develop, and implement opportunities to grow the local business and improve the local customer service experience. The role furthermore fosters and drives the regionalization of I&C upgrades and auxiliary system components and packaging of turbomachinery equipment, OEM, and others. The incumbent will provide support to local workshop facilities with repair engineering guidance, provide expertise, and act as a bridging function to headquarters overseas. They will also provide technical support for MAN field service personnel and troubleshoot turbomachinery issues related to installation, overhauling, and operation for MAN fleet and others. Participation in remote monitoring program for turbomachinery in the region and global customer helpline is imperative to field service technical support and troubleshooting. Key Job Responsibilities: Foster and drive the regionalization of auxiliary systems, components and I&C upgrades Focal point of contact for Pulp and Paper Industry technical consulting and bid support. Technical sales support for New Equipment Pulp and Paper Industry inquiries . Technical consulting for all operating issues of local turbomachinery fleet. Technical support for MAN field service personnel technical repair support for local workshop. Technical sales support on local turbomachinery fleet, MAN fleet, and 3rd party. Regular participation in customer visits in the region in order to recognize and develop business opportunities for all PrimeServ products like spare parts, revamps, service contracts and field service. Identify, develop, and implement opportunities of third party machine business with existing and new customers. Technical subject matter expert on transfer and exchange data with MAN Headquarters overseas. Implementation of problem and damage analysis including reporting and documentation. Support front sales personnel with walk-throughs, customer visits and customer meetings in order to grow the sales funnel. Participation and support in the 24/7 customer hotline and fleet operation monitoring program. Align, exchange and report gained insight with the MAN headquarters overseas. Any other reasonable duties and responsibilities required from the business. Required Education: Master’s degree in Mechanical Engineering Required Experience: Minimum 8 years of experience in rotating equipment consulting activities, erection of turbomachinery, rotating equipment and sub systems and or design thereof. Strong personal and social skills to maintain good customer relation in strained situations. Broad understanding of operational behavior of turbomachinery, their components and their principle control philosophies. Strong analytical skills as well as vital imagination and intuition to explore root causes of given problems. Required 3rd party Certifications/Qualifications:

None. Other skills: Ability to handle multi projects at the time and to prioritize tasks. Skilled in computer operations and fluency in English. Profound knowledge of turbomachinery erection and installation, turbomachinery operational behavior and design details of their components. SAP experience is preferred Fluency in Spanish and German would be ideal. Profound knowledge of design details of turbomachinery sub-systems and their components Experience in reverse engineering activities Experience as turbomachinery field service engineer Experience in working with standard IT systems (Office, SAP, etc.) Physical Requirements:

Works in a routine office environment with frequent sitting and occasional standing . MAN Energy Solutions USA, Inc.

is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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