Production Support Engineer III

3 weeks ago

Phoenix, United States Brightside Full time

Brightside is looking for a Production Support Engineer III with 6+ years of professional experience to join our team This role is ideal for an experienced professional in Application or Production Support looking to demonstrate their technical ability and professional leadership in building monitoring solutions for the Production Support team. In this role you'll have a chance to partner closely with key stakeholders from Production Support, Engineering, DevOps, and Product in a fast paced start-up that believes in servant leadership

The meaningful work you will tackle:

    • Define scalable application & infrastructure monitoring frameworks / dashboards for production support to provide a performance view of the production environment
    • Implement a severity exception-based alerting with escalation for unattended alerts
    • Automate routine/repeated help channel queries to assist both Level 1 support and support for our Financial Assistants (FAs) that support the client in a self-service manner
    • Initially be the backup resource to conduct deep dive investigation for Level 1 tickets and payroll deduction processing, and over time, become the primary contact for Level 2 escalations
    • Document and train production support staff in solution implementation & maintenance
    • Be the conduit between FAs/Level 1 and the engineering/QA teams to raise defects, explain, and assist in the prioritization of critical issues
    • Assist in providing workarounds for critical issues
    • Participate in root cause analysis for production incidents and be part of the Production Support rotation to serve our clients
    • Assist in production deployments, and participate in go-live discussions and customer implementations
What we're looking for in your background & what makes you a success:
    • Technical experience working in an environment integrating disparate vendor systems/products to support business-critical functions
    • B.S Degree in Computer Science OR B.S Degree in Software Development OR extensive relevant work experience
    • Professional (not academic) - AWS/Cloudformation/Grafana: 2 years
    • Professional (not academic) - Jenkins/Nexus/Git - 2 years
    • Professional (not academic) - Python/Ruby/Bash - 2 year
    • Professional (not academic) - MySQL, Dynamo DB, Mongo DB or equivalent - 2 year
    • Implementing a Production Support Monitoring Solution
    • Production Support experience is a big plus
    • Databricks, Cognito, Kinesis, Qualys - all a plus
    • A deep understanding of the implementation with significant experience in QA functionality is a plus
    • Background in requirements gathering and delivery in an iterative manner

  • Engineer III

    3 days ago

    Phoenix, United States Leslie's Poolmart, Inc. Full time

    Engineer III, Lead B2B sought by Leslie’s Poolmart, Inc. in Phoenix, Duties include work with product team to turn high fidelity design into interactive web experience; review designs/concepts; recommend technical enhancements; oversee completion of technical development.Requires a Bachelor’s in Bus...

  • Engineer III/Sr

    2 months ago

    Phoenix, Arizona, United States APS Full time

    SummaryThe Engineer III provides technical engineering, design, economic and analytical support to participate in the development of long-range system plans and conducting of engineering requests, proposals and presentations.Performs engineering tasks requiring skills and experience gained through application of engineering methods and analysis.Has...

  • Engineer III/Sr

    2 months ago

    Phoenix, Arizona, United States APS Full time

    SummaryThe Engineer III/Sr provides technical engineering, design, economic and analytical support to participate in the development of long-range system plans and conducting of engineering requests, proposals and presentations.Performs engineering tasks requiring skills and experience gained through application of engineering methods and analysis.Has...

  • Product Support Engineer

    4 weeks ago

    Phoenix, Arizona, United States ASM Full time

    ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of...

  • Product Support Engineer

    1 week ago

    Phoenix, United States Intel Full time

    Job Details: Job Description:  The Enabling Platforms and Services (EPS) team is an inclusive team within the Software and Advanced Technology Group (SATG) which provides pre-production client, data center, and discrete graphics systems and samples to Intel's internal and external software developer ecosystem. These systems are known internally as Software...

  • Engineer III/Sr

    2 months ago

    Phoenix, United States APS Full time

    Summary The Engineer III/Sr provides technical engineering, design, economic and analytical support to participate in the development of long-range system plans and conducting of engineering requests, proposals and presentations. Performs engineering tasks requiring skills and experience gained through application of engineering methods and...

  • Engineer III/Sr

    2 months ago

    Phoenix, United States APS Full time

    Summary The Engineer III provides technical engineering, design, economic and analytical support to participate in the development of long-range system plans and conducting of engineering requests, proposals and presentations. Performs engineering tasks requiring skills and experience gained through application of engineering methods and analysis. Has...

  • Controls Engineer I, II or III

    1 week ago

    Phoenix, United States Duck River Electric Membership Corporation Full time

    Arizona G&T Cooperatives is seeking candidates for the position of Controls Engineer I, II, or III. This position works to design, program and maintain logic based control systems with the goal of improving safety, reliability and efficiency at the Apache Generating Station located in Cochise, AZ. The successful candidate will be responsible for the...

  • Global Product Support Engineer

    7 days ago

    Phoenix, Arizona, United States ASM Full time

    ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of...

  • Global Product Support Engineer

    7 days ago

    Phoenix, United States ASM Full time

    ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of...

  • Engineer III/Sr

    2 months ago

    Phoenix, Arizona, United States APS Full time

    SummaryThe Sr Engineer applies in-depth technical knowledge and expertise to complex engineering and construction projects and in resolving emergent issues.Is depended upon regularly in one or more areas of engineering expertise with in-depth knowledge in related field or wide breadth of engineering knowledge in general fields.Understands engineering...

  • Services Engineer III

    7 days ago

    Phoenix, United States MicroAge Full time

    As a Services Engineer III – Azure you will…• Manage the setup, implementation, and configuration of Azure Professional Services projects from the ground up• Lead implementation of core Azure services such as: AVD, Azure SQL, Azure Storage, Azure AD, and Azure IaaS• Effectively work with multiple external clients on various projects, systems, and...

  • Services Engineer III

    1 week ago

    Phoenix, United States MicroAge Full time

    As a Services Engineer III – Azure you will…• Manage the setup, implementation, and configuration of Azure Professional Services projects from the ground up• Lead implementation of core Azure services such as: AVD, Azure SQL, Azure Storage, Azure AD, and Azure IaaS• Effectively work with multiple external clients on various projects, systems, and...

  • Product Manager Iii

    7 days ago

    Phoenix, United States findojobs.us Full time

    Position Overview At PNC , our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • IT Systems Engineer

    1 month ago

    Phoenix, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in the Phoenix, AZ area (Scottsdale, AZ) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology...

  • IT Systems Engineer

    1 month ago

    Phoenix, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in the Phoenix, AZ area (Scottsdale, AZ) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology...

  • Product Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States Contentsquare Full time

    This role is within the Accounts & Billing team, which is part of the greater Success Organization. We are currently a team of 5 individual contributors, looking to add a 6th Reporting to the A&B Manager, your responsibilities will encompass assisting hundreds of users on a weekly basis to ensure they receive the necessary support for successful utilization...

  • IT Systems Engineer

    1 month ago

    Phoenix, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary  Our client is a leading IT Solutions Company located in the Phoenix, AZ area (Scottsdale, AZ) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage...

  • IT Systems Engineer

    1 month ago

    Phoenix, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary  Our client is a leading IT Solutions Company located in the Phoenix, AZ area (Scottsdale, AZ) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage...

  • DevOps / Production Support Manager

    2 weeks ago

    Phoenix, United States Motion Recruitment Partners, LLC Full time

    An MSP with a client local to downtown Phoenix is looking for an Operations Support Manager to oversee a small team of Production Support/Junior DevOps Engineers. These engineers will be supporting a major .NET application hosted in an Azure environment. This is a contract opportunity with potential to convert. Contract Duration: 1- 2 years Required Skills...