Implementation Specialist

3 weeks ago

Boca Raton, United States ooma Full time

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. Implementation SpecialistAbout the Role: The Implementation Specialist is the first line of contact for Ooma Enterprise. To successfully on-board a customer, you must be able to seamlessly coordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions, troubleshoot technical issues which might arise and facilitate internal and external escalations where necessary.What You'll Do: Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer service to our customersProject manage and oversee the entire onboarding process including provisioning installation, and configuration of our productGuide new customers through an established onboarding process, equipping them to confidently and effectively use Ooma Enterprise productsTroubleshoot and resolve and/or escalate customer technical issues when requiredSet customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks to avoid delaysLiaise with internal teams (Sales, Engineering etc.) to ensure projects are completed on time, to spec while leveraging opportunities to introduce new products/servicesExperience We're Looking For: 2+ years Technical Customer Success or implementation Specialist, preferably in a SaaS or Customer Service Call CenterKnowledge of networking fundamentals (TCP/IP, DHCP, VPN) Project and client management experience an assetStrong analytical, problem solving and coordinating skillsSound judgment to proactively and independently solve problems and make decisions Ability to manage several concurrent tasks and switch priorities on the fly maintaining a calm demeanor in a fast-paced environmentGoal oriented self-starter with a service-oriented mindset who can work independently as well as in a team environment Proven history of previous successes in a setting where minimal direction provided Excellent time management, organizational, problem solving, and analytical skillsExceptional communication and presentation skillsStrong aptitude for technology and ability/desire to learn new software**This is a hybrid role that requires 2 days/week in the officeWhat We Offer: Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. Comprehensive Medical/Dental/Vision insurance for you and eligible dependentsHMO's, a PPO, or HDHP (including HSA, which Ooma helps fund) Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)Commuter benefits 401k & employer matchEmployee Stock Purchase Plan (ESPP)Paid time off, sick days, as well as corporate holidays observedEmployee Assistance ProgramLife Balance benefits with Travel assistance services and Identity theft and will preparation services #LI-OP1

  • Specialist-Client Implementation

    1 week ago

    Boca Raton, United States Shoes For Crews Full time

    It's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and...

  • Specialist-Client Implementation

    1 week ago

    Boca Raton, United States Shoes For Crews Full time

    It's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and...

  • Specialist-Client Implementation

    4 days ago

    Boca Raton, United States Shoes For Crews Full time

    It's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and...

  • Client Implementation Support Specialist

    2 weeks ago

    Boca Raton, United States Shoes for Crews, LLC Full time

    Its our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and...

  • Client Implementation Support Specialist

    5 hours ago

    Boca Raton, United States Shoes for Crews, LLC Full time

    Its our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and...

  • Procurement Specialist

    1 week ago

    Boca Raton, United States 4ocean LLC Full time

    Description 4ocean Public Benefit Corporation is on a mission to save the world's oceans, and we are looking for a Procurement Specialist located in Boca Raton, Florida to help us advance our cause. Overview: We are seeking an experienced and motivated Procurement Specialist to join our team. The successful candidate will be responsible for overseeing the...

  • Automation Specialist

    2 days ago

    Boca Raton, United States Radio Ink Full time

    Summary: The Product Specialist team is made up of individuals who concentrate in providing onboarding, second level support, and voice of the customer representation to a narrow set of products that are unique aspect to Marketron’s core traffic and billing software. The Product Specialist focuses in on their designated products to be the most...

  • Automation Specialist

    14 hours ago

    Boca Raton, United States Radio Ink Full time

    Summary: The Product Specialist team is made up of individuals who concentrate in providing onboarding, second level support, and voice of the customer representation to a narrow set of products that are unique aspect to Marketron’s core traffic and billing software. The Product Specialist focuses in on their designated products to be the most...

  • Middle School Learning Specialist

    1 week ago

    Boca Raton, United States Jewishsac Full time

    Middle School Learning Specialist for 2024-2025 Donna Klein Jewish Academy, an independent non-profit school for children grades Kindergarten through grade 12, is a Jewish community day school serving families from a broad spectrum of Jewish backgrounds and religious practices. The school was founded in 1979 and lives its mission: To educate our children and...

  • Quality Assurance Specialist

    2 weeks ago

    Boca Raton, United States Cosmetic Solutions Full time

    Job DescriptionJob DescriptionWho we are:Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world class...

  • Quality Assurance Specialist

    5 hours ago

    Boca Raton, United States Cosmetic Solutions Full time

    Job DescriptionJob DescriptionWho we are:Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world class...

  • IT Help Desk Specialist

    2 weeks ago

    Boca Raton, United States Next Step Systems Full time

    IT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to provide support for our customers. The IT Help Desk Specialist should have a mix of technical and customer service skills and be passionate about technology and helping people. The right IT Help Desk Specialist should want to expand their knowledge in the IT field....

  • Pricing Specialist

    1 week ago

    Boca Raton, United States HonorVet Technologies Full time

    Qualifications: Work Experience: Requires 5+ years of relevant experience preferably in a matrixed corporate environment Salesforce experience a plus Education: Minimum BA/BS Degree preferably in the field of Finance, Accounting, or Marketing Job Summary: The Pricing Contractor is the subject matter expert on all things related to pricing for client's...

  • Admissions and Business Development Specialist

    3 weeks ago

    Boca Raton, United States Must University Full time

    We are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...

  • Admissions and Business Development Specialist

    6 hours ago

    Boca Raton, United States Must University Full time

    We are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...

  • Training Specialist

    3 weeks ago

    Boca Raton, United States ADMA BIOMANUFACTURING LLC Full time

    Job DetailsLevel Experienced Job Location ADMA Biologics - Boca Raton, FL Position Type Full Time Education Level 2 Year Degree Job Shift Day Job Category Training DescriptionADMA Biologics is a biopharmaceutical company relentlessly committed to creating superior products for immunodeficient patients at risk for infection. It is our devotion to this...

  • Clinical Training Specialist

    5 days ago

    Boca Raton, United States Insight Global Full time

    Job DescriptionJob DescriptionPOSITION: Clinical Training Specialists I (For Orthopedic division)OPENINGS: 5LOCATION: Fully Remote with 70% travelDURATION: 1 year-long contractMUST HAVES:Clinical Experience2+ years of experience with software training, and implementationMedical Practice management experience (Claims specialist, accounts receivable...

  • Admissions and Business Development Specialist

    2 weeks ago

    Boca Raton, United States Must University Full time

    We are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...

  • Admissions and Business Development Specialist

    3 weeks ago

    Boca Raton, United States MUST University Full time

    We are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...

  • Admissions and Business Development Specialist

    4 weeks ago

    Boca Raton, United States MUST University Full time

    We are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...