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Case Manager I

3 months ago

Leavenworth, United States The Salvation Army Central Territory Full time

Job DescriptionJob Objective: Provide strengths-based case management and supportive services to Veterans households for the SSVF Program, including delivery of Rapid Resolution, Rapid Rehousing and Homeless Prevention to eligible Veterans throughout the Kansas and Western Missouri Division.Essential Functions:Outreach and EngagementEngage with and build rapport with Veteran householdsProvide information and referrals to callers, referral sources, and potential participantsIdentify locations frequented by homeless Veterans and conduct homeless Veteran outreach as assigned; time conducting outreach will increase when goals are not met or case load size is lowConduct landlord outreach to identify new safe and affordable rental propertiesResearch and secure community-based meeting spaces for Veteran appointments when neededParticipate in the annual outreach events (CHALENG survey, Stand Down, Point-in-Time count, Vet2Vet, Project Homeless Connect)Screening Potential ApplicantsScreen Veteran households per eligibility requirements within 24-48 hours of requestSubmit screening for approval and prioritization or denialProvide and document appropriate referrals for those screened but not eligibleIntake AssessmentConduct intake/assessment and required enrollment documentation: Veteran status, household income, referral needs, housing barriers, health/mental health needs, and safety concernsProvide participant orientation on program requirements and participant rightsStrengths-Based Housing First Case ManagementConduct Case Management: Conduct office and in-home visits with Veterans per the housing stability planDocument progress, linkages and referrals to permanent housing, mainstream, Veteran-serving, and community-based resources, including income supportsHousing Stability Case PlanningIn collaboration with Veteran household, develop housing stability plan addressing crisis needs, housing barriers, obtaining and maintaining permanent housing, participation goals, action steps, case manager interventions, and referralsUpdate progress, goals, actions, and interventions as neededHousing CounselingAssist Veteran to create a budget and to identity safe and affordable housing taking into account Veteran preferences and incomeAssist Veterans in identifying housing optionsAdvocacy MediationProvide advocacy for court appointments, landlord-tenant negotiation, conflict resolution, payment of rent or utility arrears, and in obtaining needed resourcesService CoordinationCoordinate case management with VA, CoC, mainstream, community-based, legal resources, SSVF Veteran Navigator, and other entities to meet the household's needsDischarge PlanningCollaborate with Veterans on self-sufficiency discharge planning to maintain permanent housing, economic stability, emotional stability and self- determinationProvision of Temporary Financial AssistanceAssess need for financial assistance in accordance with the SSVF Program Guide, in order to obtain/maintain permanent housing per the housing stability planDocumentationCase Files: Maintain real time, accurate, and comprehensive case file documentation and in an inspection ready condition at all times; documentation includes prioritization list management and updates both internal and external, ongoing assessment, progress, accomplishments, challenges, barriers, housing stability, eligibility recertification, discharge planning, and follow upSubmit case records for supervisory review and close out within 2 business days of exitSubmit over exited records to the administrative office within 15 days of exitRecertificationSubmit for supervisory approval all recertification requests at least three days prior to recertification due datesConfidentialityEnsure client confidentiality is maintained in accordance with established procedures and regulationsCommunity NetworkingAttend designated community meetings under direct supervisionDevelop and maintain collaborative working relationships with community agencies, Veteran serving organizations, homeless providers, and Salvation Army unitsProvide program information to community resourcesFollow procedures for CoC community plans and coordinated entry systems (CES), prioritization, master list, and diversion processesRepresent the agency mission and SSVF's program purpose, philosophy, and caring principlesHomeless Management Information System (HMIS) Data CollectionAttend and participate in HMIS training and comply with HMIS user agreementsObtain releases of information from Veterans to enter data into HMISEnsure timely and accurate HMIS entry of data and servicesContinuous Quality Improvement (CQI)Participate in case reviews and progress updates in team meetings under direct supervisionSeek consultation from the Service CoordinatorSubmit monthly caseload summaries to include pending screenings, intakes, exits, and re-certifications for supervisory approvalTrack/report unmet needs of Veterans. Assist Veterans in signing up for on-line satisfaction surveyAttend in-service and outside trainings as requested. Key Performance Indicators/Competencies:Communication: Verbal and written communication is clear and professional and listens effectively to othersWorks Efficiently: Understands and performs job roles, functions, tasks, and responsibilities. Work is focused on program goals and accomplishes assignmentsService Orientation/Customer Service: Provides appropriate and quality service delivery to program participantsTeamwork: Builds good working relationships with others and is cooperative and respectfulFlexibility/Adaptability: Accepts change in a positive manner, effectively adapts to changing needs of program. Adaptable in culturally diverse environments, respects cultural differences, and is comfortable working with "military" and "Veteran" cultures.Financial Impact: Values, guards and uses efficiently, the assets, and resources of The Salvation ArmyInitiative: Self-starter and responds appropriately and quicklySelf-Development: Seeks new opportunities to learn and grow in job duties and is receptive to feedback and continuous quality improvementTechnology Proficiency/Change: Learns and adapts to new procedures, policies, and technologies Innovation/Creativity: Generates ideas and offers solutions Attendance/Timeliness: Good attendance, punctuality, prioritizes tasks, and responds promptlyCase Management Skills: Compliance with ethical and confidentiality standards; demonstrates basic level of case management practice skills and developing rapport with clienteleMinimum Qualifications:Education: BA/BSW required; relevant experience, as determined by The Salvation Army, may be considered in lieu of education.Experience: BA/BSW level: Entry level with preference for at least one-year work or internship experience in case management or similar provision of social services; requires experience using computers and other technologies Certifications/Licenses: None requiredSkills/Abilities: Ability to form collaborative alliances and contributions in a team oriented work environmentProfessional written and verbal communication skills in Standard English. Communication and concise articulation of information to othersAbility to adapt in culturally diverse environments, respect for cultural differences, and comfort level working with "military" and "veteran" cultureAbility to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasantSkills in assessment, planning, and interventions including those with high needs, barriers, and disabling conditionsAbility to comply with ethical and confidentiality standardsReceptive to feedback, willing to learn and embrace continuous improvementAbility to manage tasks and deadlines simultaneouslyPhysical Requirements: Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting on an intermittent or occasional basis; grasping, pushing, pulling, lifting objects up to 25 lbs.; reaching overhead. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.Travel: Ability to travel 75% of the travel. Most travel is accomplished in one day with periodic overnights out of town due to distance or training requirements.Driving: Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.Working Conditions: Most of the work is performed in the field with some work performed in a typical office environment. Full-time position; may require some weekend and evening work. Must pass a background check and meet requirements of agency's drug free workplace policy.Other Requirements: The SSVF program provides services to vulnerable adult households. Applicants with felony convictions for child abuse, endangerment, or crimes against persons, cannot be considered.All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious missionThe Salvation Army Mission:The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.Additional InformationFull Time PositionBenefits Eligible - Medical, Vision, Dental Insurance; Life Insurance; Supplemental Insurance; Retirement Plans; PTO