Customer Advocate I
1 month ago
**Customer Advocate I - LIFE**
**Location:** Erie, PA, US, 16530 **Division or Field Office:**
Customer Service Division
**Department of Position:** Customer Care Operations Dept **Work from:**
Home Office, Erie PA
At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
****Position Summary****
Under close supervision, uses various platforms to actively listen to customers (policyholders, agents, claimants, employees) to gain an understanding of their needs, clarify information, and offer possible solutions by using knowledge of company products, services, and policies to assist customers with, inquiries, complaints, or problems.
* **There are 4 open Customer Advocate roles for the LIFE Department available.**
* **This position will be in the Life Customer Care Operations.**
* **Training hours range from 8:00 a.m. - 5:30 p.m.**
* **After training, a regular schedule will be provided with hours ranging from 8:00 a.m. - 5:30 p.m. Monday - Friday.**
* **During the current COVID19 event, the selected candidate will work from their home. The candidate will work from the Home Office once COVID19 restrictions are lifted.**
****Duties and Responsibilities****
Utilize various platforms to respond to inquiries from customers.
Applies a working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision.
Resolves issues within scope of authority, escalates to appropriate area/person of authority as determined by company/department policy and procedure.
In accordance with ERIE policy and procedures, and within scope of authority manages and services office account books of business.
Applies proficient knowledge of ERIE systems and products by responding to callers concerns for all lines of business. Makes billing arrangements, corrects errors (accounting, underwriting and policy issues) with resolution and documents accordingly within scope of authority and guidelines provided.
Attends appropriate training and informational meetings to learn and maintains a working knowledge of ERIE policies, procedures and processing systems, as well as industry knowledge and applicable licensure.
Trains and mentors less experienced staff, and acts as subject matter expert (SME) for department and projects, as applicable.
The first five duties listed are the functions identified as essential to the job. Essential Functions are those job duties that must be performed for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
****Competencies****
Detail Orientation Values Diversity Nimble Learning Self-Development Collaborates Job-Specific Knowledge Customer Focus Cultivates Innovation Optimizes Work Processes Instills Trust Ensures Accountability Decision Quality ****Qualifications****
Bachelor's degree required; or;
Associate degree and two years' experience in a call center, insurance operations, or equivalent required; or
High School Diploma or GED and four years' experience in a call center, insurance operations, or equivalent required.
Knowledge of billing practices and procedures preferred. License in Property and Casualty insurance and/or licenses based on changing compliance requirements required, as applicable.
Demonstrated ability to type a minimum of 28 words per minute preferred. Proficiency with word processing and spreadsheet software and required.
Preferred courses or designations:
General Insurance (INS 21, 22, 23)
AIS (Associate in Insurance Services)
Must be able to work a schedule commensurate with department hours. Follows ERIEs holiday schedule.
****Physical Requirements****
Lifting 0-20 lbs; Occasional (
-
Remote Customer Service Representative
1 month ago
Erie, United States Disabled Veteran Solutions Full time16.00-16.50 per hour | Erie, PA, USA | Hourly | Full Time Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team...
-
Remote Customer Service Representative
2 months ago
Erie, United States Disabled Veterans Solutions Full timeDisabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehensive...
-
Patient Advocate Associate- Healthcare
2 days ago
Erie, United States BAYADA Home Health Care Full timeBAYADA Home Health Care has an immediate opening for a Patient Advocate Associate in our Erie, PAoffice. If you are looking for an exciting career opportunity in a growing industry, a Patient Advocate Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence,...
-
Erie, United States Kaeppel Consulting, LLC Full timeKaeppel Consulting is looking for a "Customer Service Rep I/First Notice of Loss (FNOL) Representative I" to work for a client in the Insurance industry. The minimum requirements are a high school degree or combo of contact center, claims handling or office management clerical experience. We also look for a customer service background. If you've worked in...
-
Erie, United States Kaeppel Consulting Full timeJob DescriptionJob DescriptionKaeppel Consulting is looking for a "Customer Service Rep I/First Notice of Loss (FNOL) Representative I" to work for a client in the Insurance industry. The minimum requirements are a high school degree or combo of contact center, claims handling or office management clerical experience. We also look for a customer service...
-
Erie, United States Kaeppel Consulting Full timeJob DescriptionJob DescriptionKaeppel Consulting is looking for a "Customer Service Rep I/First Notice of Loss (FNOL) Representative I" to work for a client in the Insurance industry. The minimum requirements are a high school degree or combo of contact center, claims handling or office management clerical experience. We also look for a customer service...
-
Customer Care Rep I
3 weeks ago
Erie, United States Zurn Elkay Water Solutions Full timeThe Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of...
-
Customer Care Representative
1 month ago
Erie, United States Marquette Savings Bank Full timeSUMMARY OF POSITION: The customer care representative (CCR) will be responsible to perform routine customer transactions, including deposits, withdrawals, loan payments, transfers and check cashing using risk-based decision-making skills. A CCR must have sufficient knowledge of products and services to enable proficient and appropriate referrals of products...
-
Contact Center Specialist I
2 weeks ago
Erie, United States Northwest Bank Full timeDescription Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's...
-
Contact Center Specialist I
6 days ago
Erie, United States Northwest Bank Full timeDescription Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services. Northwest Bank's...
-
Customer Service Representative
4 weeks ago
Erie, United States Curtze Food Service Full timeJob DescriptionJob DescriptionCurtze Food Service is a leading provider of food service solutions dedicated to fostering and maintaining strong relationships with our valued customers, vendors, and staff. We seek a detail-oriented and proactive Customer Service Representative to join our team. If you thrive in a fast-paced environment, excel in multitasking,...
-
Customer Service Representative
2 months ago
Erie, United States Graybar Electric Company, Inc. Full timeMake a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...
-
Service Coordinator I
2 months ago
Erie, United States UPMC Full timeDo you have a desire to advocate for individuals and their families of the Erie County Community? Are you an individual with a human service field, mental health, or educational background? If so, we warmly invite you to apply to join our Service Coordination team at UPMC Safe Harbor! The Service Coordinator I will provide case management services, using a...
-
Service Coordinator I
1 week ago
Erie, United States UPMC Full timeDo you have a desire to advocate for individuals and their families of the Erie County Community? Are you an individual with a human service field, mental health, or educational background? If so, we warmly invite you to apply to join our Service Coordination team at UPMC Safe Harbor! The Service Coordinator I will provide case management services, using a...
-
Customer Service Representative
2 months ago
Erie, United States Graybar Electric Company, Inc. Full timeMake a difference.As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will:Ensure every customer...
-
Welder I
1 week ago
Erie, United States F3 Metalworx, Inc Full timeF3 Metalworx Welder I / $17.0-$19.0 per hour / Erie, PA Must Haves: Ability to use electrical and manual tools· Ability to properly use welding equipment · Ability to read, understand, and interpret technical documents and drawings· Ability to complete weld testing every 6 months or as defined by F3 Metalworx · Ability to use and understand MIE (MRP...
-
Class B CDL Equipment Operator I
4 weeks ago
Erie, United States Clean Harbors Full timeHPC-Industrial, powered by Clean Harbors, in Monroe, MI is looking for a CDL-Class B Equipment Operator to join their safety conscious team! The CDL-Class B Equipment Operator is responsible for the transportation of hazardous waste (tank, van, and/or roll-off dump truck) from a generator/facility to a Clean Harbors facility and/or an outside...
-
Contact Center Specialist I
2 weeks ago
Erie, United States UPMC Full timeUPMC Hamot Physician Network Outpatient Coordination Center is seeking a dedicated individual to join our team as a Contact Center Specialist! In this role, you'll be at the forefront of our Contact Center Revenue Cycle activities, serving as the primary point of contact for patients. As an advocate for our patients, you'll provide guidance, education, and...
-
Pharmaceutical Sales Specialist
2 weeks ago
Erie, United States AstraZeneca Full timeJob DescriptionAt AstraZeneca, we turn ideas into life changing medicines. Working here means being thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and...
-
Inside Sales Representative
2 weeks ago
Erie, United States Carter Lumber Full timeJob DescriptionJob DescriptionDo you have a positive attitude? Are you a people-person? Do you enjoy sales? This Inside Sales Rep (ISR) opportunity is for you! You will have the chance to become the face of the store and the person customers rely on when they stop in. Friendly customer service is key. Our customers can buy a 2x4 anywhere – they come...
