Business Operations Spec

2 weeks ago

St Paul, United States TalentBurst Full time
Business Operations Specialist
Location: St Paul, MN-55101
Duration: 8+ months (Contract to hire)
Hybrid role (2 days on site a week, Wednesday and 1 other day)

Notes:
This is a contract to hire position. On-site requirement is two days per week, one of which has to be Wednesdays as that's when the team meets.
The ideal candidate has to be very detail oriented; they will be imputing data into the one system that is considered the trusted source for all other systems at our company.
The job also has lots of deadline work, therefore candidates need to have good time-management and prioritization skills. The system is home-grown, they won't be required to do any coding or need specific system knowledge. Someone with quality assurance background may be a good for this role.

Summary:
EBS is a customer-centric organization delivering solutions that meet the needs of the largest and most dynamic corporations in the market today. The STRATA Operations Team, within EBS Business Operations, supports this mission by consulting, interpreting, creating, and maintaining employer data within a system called STRATA. STRATA serves as the Single Trusted Source of DATA driving critical external and internal facing experiences and processes for all of EBS' clients and customers. This position is responsible for completing the STRATA configuration for new client implementations and STRATA configuration maintenance for in-force client changes.

Responsibilities include but not limited to:
Research and document information, trouble-shoot and configure the STRATA system based on policy rules for new and existing client initiatives while effectively considering the needs of all impacted systems such as administration and technology.
Actively participate in external client meetings and internal team meetings to ensure the integrity of the client's needs in conjunction with STRATA system setup and other impacted internal systems.
Communicate and partner with internal business and technology teams while monitoring and resolving critical client production, testing and internal system issues.
Create complex spreadsheets utilized by internal business users to model the client setup for the administration of premium and claims and to build reports sent to clients.
Work on team projects such as process improvements, conducting STRATA systems training, creating/maintaining procedures, etc.

Qualifications:
Ability to analyze documentation, research, and ask relevant questions as they pertain to configuration, problem-solving and assessing the impacts of multiple systems
Strong aptitude for understanding system functionalities and the ability to interpret system language to effectively serve as liaison between business users and the technical system developers
Excellent verbal and written communication skills with strong attention to detail to effectively interact with a variety of positions and thoroughly document information
Strong time management skills with ability to multi-task, manage multiple projects and prioritize urgency while ensuring stringent deadlines and client commitments are met
Demonstrated leadership, strong teamwork, and interpersonal skills, with experience working in a team-oriented environment as well as individually
Commitment to privacy of customer information

#TB_EN

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