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Retail Lead

3 months ago

Fresno, United States Thomas Cuisine Full time
Pay Rate: $22.00/HR

SCHEDULE:

  • Day and Graveyard Shifts Available
ESSENTIAL ACCOUNTABILITIES
  • Ensures high quality, great-tasting and well-presented foods are served to staff in all areas within established time frames.
  • Reviews menu, census and other production needs to oversee and manage daily functions.
  • Assists in purchasing foods and supplies within cost restraints.
  • Monitors staff daily to ensure all systems, protocols and quality assurance tools are utilized correctly.
  • Ensures employee practices meet HACCP and infection control standards.
  • Has knowledge of federal, state and local regulatory requirements. Ensures employee practices comply with those standards.
  • Follows the human resource policies and procedures of the facility. Treats employees with fairness and respect.
  • Has input into scheduling, performance appraisals and discipline of staff.
  • Assists with orientation and training of staff. May be required to present in-service training programs.
  • Communicates to staff regularly, both formally and informally; assists with team meetings daily to ensure staff awareness of department activities.
  • Serves as a role model for employees by maintaining standards for appearance and dress, as well as attendance and meal breaks.
  • Enforces safety standards with employees. Places maintenance requests for malfunctioning equipment and removes it from use. Reports safety problems to the Management Team.
  • Ensures sanitation standards are enforced daily and signs off on cleaning procedures.
  • Monitor and address temperatures in Temp Trak.
  • Develops strong and congenial working rapport with staff in other departments.
  • Open and close the department. Demonstrates responsibility for department security.
Completes other tasks and related duties as assigned.

MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS

KNOWLEDGE OF:
  • General office standards of dress and behavior
  • Basic math, addition, subtraction, multiplication, division, fractions and decimals
  • Knowledge of special diets, limitations and substitutions.
SKILLS IN:
  • Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier)
  • Ability to access and enter data to form or entry functions on a computer
  • Ability to write notes and brief instructions using correct spelling and grammar
  • Deliver friendly and efficient customer service
  • Speak clearly and present information orally
  • Apply common sense understanding to carry out written and oral instructions


EXPERIENCE AND EDUCATION

MINIMUM REQUIRED: High School Diploma or GED. Six (6) months previous experience with one-on-one customer service interaction. Previous computer data entry experience. Ability to lift up to 25 lbs. and stand/walk frequently.

PREFERRED: One year of college level education with a nutritional emphasis.

LICENSES/CERTIFICATIONS

MINIMUM REQUIRED: Serve Safe required within 90 days of hire date