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Customer Care Representative

3 months ago

Boston, United States Atlantic Group Full time

Location: Boston, MA Type: Temporary Job 37144 Salary: $20.00 Job Overview - Customer Care Representative: As a Customer Representative in our client's Boston, Massachusetts office, you will play a crucial role in delivering exceptional service experiences to independent agents and policyholders. You will be responsible for addressing customer inquiries, resolving concerns, and ensuring efficient processing of policy endorsements. This position also involves providing training and support to an independent agency force. Compensation: $20.00 / HR Location: Boston, Massachusetts Responsibilities as the Customer Representative include: Delivering superior service experiences to independent agents and policyholders via phone and email Researching and resolving customer concerns, escalating issues when necessary Accurately processing policy endorsements in accordance with established procedures Providing training and support to the independent agency force Completing assigned projects efficiently and with high-quality Qualifications for the Customer Representative include: Associate or bachelor's Degree Minimum 1-year experience Excellent oral and written communication skills Strong problem-solving and analytical abilities Outstanding organizational skills in a fast-paced environment Proficiency in Microsoft Office Preferred experience in Personal Lines Auto (MA, NH, and CT) Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion. Your Name: Email Address: Phone Number: Upload Resume File: Upload Resume File: Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT. By submitting this application, you give us permission to store your personal information, and use it in the consideration of your fitness for the position, including sharing it with the hiring firm. By submitting this application, you agree to our Terms of Service. People looking for jobs should not put anything here. We are uploading your application. It may take a few moments to read your resume. Please wait