Patient Services Supervisor

3 weeks ago

Westwood, United States Ardent Health Full time
Overview

Join our team as a day shift , f ull-time , Call Center Patient Services Supervisor in Westwood, NJ.

Fulf illing your purpose begins here:

People First, Always . Here's how we take care of our people:
  • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more .
Your team is bigger than your department:
  • Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
  • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
  • Effective Time Management and communication skills
  • Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Training and Mentoring new hires
  • Monitoring call recordings for quality assurance
  • Assisting in investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies and explaining these to staff and customers.
  • Managing call overflow, escalations, and call assistance to Team during high-call volume, short-staffed, etc., occurrences with professionalism and courtesy.
  • Maintaining documentation pertaining to Patient Services department activities.
  • Multi-specialty practice, managing five offices appointments, and 40+ Providers
  • Be a liaison and an advocate for the Patients whilst complying with HIPAA regulations, privacy, and confidentiality in all forms of communication
  • Professionalism and exceptional skills when managing Employees, Patients and working with Practices and Providers
  • Knowledge and/or ability to work a computer-based call system to answer, transfer, etc. all calls
  • Additional duties; as needed.
Qualifications

Job Requirements
  • Previous experience in call center environment
  • Experience with EPIC or similar EMR application
  • Familiarity with medical terminology
  • Familiarity with EMR systems
Preferred Job Requirements
  • Associates, High School Diploma, or GED equivalent; higher education may be substituted for experience

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