eCommerce Payments Solutions Manager

3 weeks ago

Palo Alto, United States Mortgage Ledger Full time

Be a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs. Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a Payments Solutions Manager in the Corporate & eCommerce Sales team, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

Job responsibilities Leads solutioning and strategic sales for new and prospective Tech/Fintech clients. Drive the adoption of new and existing product offerings and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives Serves as a subject matter expert on a defined set of Payments Solutions with a deep understanding of our clients’ needs and current Tech and Fintech industry trends Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap Identifying new business opportunities in rapidly evolving market, partnering closely with internal stakeholders in managing all pipeline activities around this; ensure similar sales focus in more traditional industries as they move into eCommerce/Tech space Coordinate with Sales, Corporate Bankers and Investment Banking Sales for proactive client engagement; develop and present client relevant and thoughtful solution presentations aligned with Technology, Media & Telecom growth strategy Engage with clients to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap Partner with sales & product management to create compelling segment specific value propositions for solutioning and proposals that will also drive marketing efforts Enable broader sales teams through sharing of best practices and scaling up Technology, Media & Telecom knowledge Represent product offering and value proposition in industry events such as Money 20/20, AFP and JP Morgan organized events such as Client advisory forums Coordinate with Solutions Heads from other regions to ensure global client coverage focusing both on in-bound and out-bound client opportunities Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products Extensive experience working in a sales cycle and engaging with clients on a regular basis Experience modifying preconfigured solutions to meet complex problems Demonstrated prior experience working in a highly matrixed and complex organization Deep knowledge of transaction banking, cross-border payments, FX and Channels, merchant acquiring, and the evolving wholesale and retail eCommerce payments space Executive-level presence necessary to lead discussions and advise C-suite client leaders, understanding their most complex operational and financial pain points and developing holistic solutions to address these areas Ability to synthesize large amounts of complex information into crisp recommendations; present and defend recommendations to a variety of senior audiences Exceptional writing, verbal communication and client facing skills Exceptional interpersonal skills and ability to forge strong internal partnerships Able to work under direct portfolio growth targets, in a competitive environment Preferred Qualifications, Skills and Capabilities Experience supporting the commercialization of new solutions

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