Dockmaster Operations Assistant

Job Title: Dockmaster Operations AssistantDepartment: Freedom Boat ClubSupervisor: Fleet ManagerFLSA Status: Non-ExemptSalary: $18-24+ per hour DOEFreedom Boat Club is seeking an experienced Dockmaster Operations Assistant to join our team. We offer a dynamic work environment that promotes continuing education and training, provides mentors, and fosters a fun, friendly atmosphere where you can thrive. This full-time, year-round position is not just a job but an opportunity to develop your skills and grow in your career.SummaryWe seek a detail-oriented and diligent Dockmaster Operations Assistant to join our team. This role involves ensuring the overall appearance of all vessels and the surrounding yard and facility. Responsibilities include assisting with winterization in the fall and preparing our fleet of 60 boats for launch in the spring. During the boating season, the role will transition to a dockmaster. You will ensure dockstaff execute cleaning and inspection protocols on our fleet of boats. You will play a key role in keeping the boats in excellent condition for Freedom Boat Club members while ensuring the facility remains safe and efficient. This position can be physically demanding and may require working in tight spaces. You will be responsible for adequately maintaining all vessels throughout the pre-season, in-season, and post-season to help extend the fleet's lifespan.To be a successful Dockmaster Operations Assistant you should provide excellent customer service, be courteous, responsible, and detail-oriented, and uphold our commitment to customer satisfaction.RequirementsEssential duties and responsibilities during the winter months include the following:Cleaning boats' interiors and exteriors, including washing, waxing, vacuuming, and polishing surfaces in compliance with all company standards.Operating buffers, hoses, vacuums, and other equipment to meet service expectations.Using cleaning, protective, and restorative agents to maintain and enhance the appearance of boats.Ensure the facility is free of hazards and that equipment is properly stored and maintainedAssist with preparing and delivering vessels for each of our 6 locations.Perform additional tasks assignedShrink wrapping boats - no experience necessary will trainEssential duties and responsibilities during the summer months include the following:Responsible for overseeing Freedom Boat Club operations at the specified location.Assists with scheduling of FBC dock staff to ensure adequate coverage while also keeping payroll costs in line with set budgets.Coordinate the arrival and departure of boats, ensuring a smooth flow of traffic in and out of the marina.Assist boat club members with docking and undocking procedures.Inspect boats for any damage and report maintenance issues to the appropriate personnel.Ensure that FBC dock staff properly attend to custodial needs of vessels, prior to and upon return of boat.QualificationsTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform essential functions. Hold a valid driver's license. Background checks are required for all applicants 21 or over, and we welcome applications from all qualified candidates.Education and Experience High school diploma or general education degree (GED)Previous boating experience required Previous detailing experience in any industryKnowledge of cleaning products, tools, and techniques specific to marine detailingPhysical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently walk, stoop, kneel, crouch, crawl, and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.Work EnvironmentThe work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, and electrical shock and vibration risks. The noise level in the work environment is usually very loud.Competencies Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.Problem Solving - Identifies and resolves problems promptly; uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance; meets commitments.Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed.Cooperation - Exhibits tact and consideration; helps and supports co-workers. Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.Teamwork: Provides and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.Business Acumen - Understands business implications of decisions.Conflict Resolution - Keeps emotions under control.Cost Consciousness - Conserves organizational resources.Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.Organizational Support - Follows policies and procedures. Adaptability - Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events.Personal Appearance - Dresses appropriately for position.Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.Dependability - Takes responsibility for own actions; commits to long work hours, when necessary, to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.Planning/Organizing - Uses time efficiently.Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.Safety and Security - Observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.BenefitsHealth, Dental, Vision, STD/LTD, and Life insurance are available, along with paid time off, a 401 (k), and incentive/team bonuses.About Freedom Boat Club of MaineFreedom Boat Club offers an affordable alternative to boat ownership. Club members enjoy maintenance-free boating and unlimited access to fleets of new model year boats at our six Maine locations plus 400+ clubs across the U.S., Canada, and Europe at no extra charge. With no repair or cleaning concerns, boaters can just enjoy creating lifelong memories of being on the water with their family and friends. Fleet vessels in Maine include 22-25-foot center and dual consoles, cruisers, rigid inflatables, and pontoon boats.Clubs currently operate out of Yarmouth Boat Yard on the Royal River at 72 Lafayette Street in Yarmouth, at Moose Landing Marina in the Sebago Lakes Region at 32 Moose Landing Trail in Naples, at Fore Points Marina in downtown Portland at 58 Fore Street, and at Sunset Marina at 231 Front Street in South Portland, Linekin Bay Resort at 92 Wall Point Road in Boothbay Harbor, and DiMillos Marina at 4 Doans Wharf Rd. in Kennebunk.Marina Holdings, LLC is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics. Salary Description $18-$24 / hour