Customer Support Team Lead

1 month ago

Tampa, United States USF Health Full time
Job Summary:

This position is responsible for addressing all Self-Pay and Uninsured accounts to secure of payment in full for services provided as quickly as possible. Interacts with patients, insurance companies, various government agencies and physicians to address outstanding patient account balances. Trains and coaches Account Resolution Specialists.

Required Skills:

High School Diploma or GED - Required

Work Experience and Additional Information

Five years medical billing or collections experience. Must be familiar in dealing with insurance companies, - Required

managed care plans, and physician billing. 2 years experience with Medicaid billing guidelines and claims

payments.

Previous experience with collections associated with Bankruptcies and Probates Preferred

Duties & Responsibilities

•Reviews all invoices in their work file for balances based on established thresholds. Researches all bad debt accounts for

account balances over $3500.00. Also reviews pre-collection invoices with balances of $1000.00 or more prior to the account

being referred to a collections agency. Contacts patients to obtain payment. Contacts insurance companies to verify

insurance benefits and eligibility. Assists physicians who have patients with an undocumented immigration status to received

Medicaid for medical treatments. This position is also responsible for addressing past due bills associated with Estates and

Probates, and Bankruptcies. Works with government-funded programs, State agencies, and financial hardship applications. Reviews and files claims on estates for deceased patients. Detailed comments of follow up must be noted in Financial

Comments. All other calls through the Patient Services Department telephone lines are to be handled according to the

Account Resolution Specialist Job Description.

•Trains new employees how to use the Avaya phone system as well as GE and all other online systems. Help staff with issues and escalated calls. Assists Manager with daily operations. Upon the manager's absence, ensures that reports are

downloaded and distributed

•Act as liaison between Revenue Cycle Operations and the Financial Specialists throughout the Practice Plan. Assists the

Financial Specialists in resolving issues including moving credits from patient accounts and billing insurance companies.

Works with collections agencies to assist in resolving patient complaint letters and any other incoming mail and/or emails

received by the collections agencies from the patients.

•Answers phone calls in the queue to help with overflow from the Account Resolution Specialists when there are additional

taffing needs. Assists the Account Resolution Specialists with resolution of their issues, including access to hospital websites. Assists the Refund department between the insurance company and the patient.

  • Team Lead

    6 days ago

    Tampa, United States Renewal by Andersen Full time

    Job Details Primary Duties and Responsibilities include the following. Other duties may be assigned by the Regional Proximity Manager.*Lead a team of proximity agents with a direct hands-on approach, provides motivation and coaching to help team reach daily, weekly and monthly...

  • Team Lead

    2 months ago

    Tampa, United States Diversified Sourcing Solutions Full time

    Job DescriptionJob DescriptionTeam LeadLocation: Tampa, FL Pay Rate: $18-20 per hour Schedule: Monday - Friday, First Shift 5 am to 3:30 pm (Ocassional Saturdays as needed)About the RoleDiversified Sourcing Solutions has partnered with a industry leading Cabinet Manufacturer and is seeking an experienced Team Lead with a background in HVAC or Refrigeration...

  • Technical Team Lead

    3 weeks ago

    Tampa, United States Coltech Full time

    Salesforce Technical Lead Sales & Service Cloud Implementation - FloridaLocation: FloridaJob Type: ContractIndustry: ManufacturingJob Overview:We are seeking an experienced Salesforce Technical Lead to oversee the implementation of Sales Cloud and Service Cloud for a large manufacturing client. This role will involve leading the technical design,...

  • Technical Team Lead

    3 weeks ago

    tampa, United States Coltech Full time

    Salesforce Technical Lead Sales & Service Cloud Implementation - FloridaLocation: FloridaJob Type: ContractIndustry: ManufacturingJob Overview:We are seeking an experienced Salesforce Technical Lead to oversee the implementation of Sales Cloud and Service Cloud for a large manufacturing client. This role will involve leading the technical design,...

  • Technical Team Lead

    3 weeks ago

    tampa, United States Coltech Full time

    Salesforce Technical Lead Sales & Service Cloud Implementation - FloridaLocation: FloridaJob Type: ContractIndustry: ManufacturingJob Overview:We are seeking an experienced Salesforce Technical Lead to oversee the implementation of Sales Cloud and Service Cloud for a large manufacturing client. This role will involve leading the technical design,...

  • Pizza Team Lead

    1 month ago

    Tampa, Florida, United States Papa Johns Full time

    Papa Johns is seeking a skilled Shift Leader to oversee daily operations and lead a team of pizza makers and customer service representatives.Key Responsibilities:Manage store inventory and suppliesLead team members to achieve sales and customer satisfaction goalsImplement company policies and proceduresEnsure a safe and clean work...

  • Retail Sales Team Lead

    1 month ago

    Tampa, Florida, United States Asurion Full time

    Lead Retail Sales TechnicianAt Asurion, we're looking for a skilled and motivated individual to join our team as a Lead Retail Sales Technician. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and leading a team of expert technicians.Key Responsibilities:Drive sales growth through...

  • Customer Support Specialist

    3 weeks ago

    Tampa, United States BioProtein Technology Full time

    Company DescriptionBioProtein Technology is a rapidly growing company in Tampa, FL. The company is the provider of BioPro+, the #1 Non-Synthetic Alternative to Rx HGH and Peptide Therapies. It offers faster, easier, and safer solutions at a fraction of the cost. Role DescriptionThis is a full-time on-site role for a Customer Support Specialist at BioProtein...

  • Customer Support Specialist

    3 weeks ago

    Tampa, United States BioProtein Technology Full time

    Company DescriptionBioProtein Technology is a rapidly growing company in Tampa, FL. The company is the provider of BioPro+, the #1 Non-Synthetic Alternative to Rx HGH and Peptide Therapies. It offers faster, easier, and safer solutions at a fraction of the cost. Role DescriptionThis is a full-time on-site role for a Customer Support Specialist at BioProtein...

  • Field Canvassing Team Lead

    3 weeks ago

    Tampa, United States Leaf Home Full time

    Job DescriptionJob DescriptionMeet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across US and...

  • Customer Support Specialist

    3 weeks ago

    Tampa, United States Insight Global Full time

    Job Description:Insight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem resolution. The Customer Services...

  • Customer Support Specialist

    1 month ago

    Tampa, United States Ultimate Staffing Full time

    JOB DESCRIPTION MUST HAVE SAP & PRIOR B2B CSR EXPERIENCE After the first 3 months they offer 10 days of paid time off AND pays holiday pay in which the office is close FOR TEMPORARY EMPLOYEES!RESPONSIBILITIES* Support customers on order requests made via phone, fax, or email* Be the main point of contact contact for customers, plants, transportation, credit...

  • Customer Support Specialist

    2 weeks ago

    Tampa, United States Ultimate Staffing Full time

    JOB DESCRIPTION MUST HAVE SAP & PRIOR B2B CSR EXPERIENCE After the first 3 months they offer 10 days of paid time off AND pays holiday pay in which the office is close FOR TEMPORARY EMPLOYEES!RESPONSIBILITIES* Support customers on order requests made via phone, fax, or email* Be the main point of contact contact for customers, plants, transportation, credit...

  • Customer Support Representative

    3 months ago

    Tampa, United States OneTouch Direct Full time

    OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the...

  • Customer Support Representative

    6 months ago

    Tampa, United States Highland Management Group Full time

    We are seeking top talent for one of the most rapidly growing marketing and advertising teams in the nation! Local startups and national brands alike call on us to launch new products and services, acquire new customers, and help with existing customer retention through our innovative marketing and advertising campaigns. We are dedicated to delivering...

  • Manager, Customer Support Workforce Planning

    5 months ago

    Tampa, United States Whistle Full time

    Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to...

  • Custom Home Lead Installer

    4 weeks ago

    Tampa, United States Best Buy Full time

    The Custom Home Lead Installer is responsible for the delivery, installation, configuration, and programming of advanced audio systems in residential and commercial spaces. They need to meet the custom installation standards in device mounting, cable management, power management, and functionality of audio products. This role must have a solid understanding...

  • Custom Home Lead Installer

    3 weeks ago

    Tampa, United States Best Buy Full time

    The Custom Home Lead Installer is responsible for the delivery, installation, configuration, and programming of advanced audio systems in residential and commercial spaces. They need to meet the custom installation standards in device mounting, cable management, power management, and functionality of audio products. This role must have a solid understanding...

  • Career Opportunities as a Team Lead at JEM Restaurant Group

    4 weeks ago

    Tampa, Florida, United States JEM Restaurant Group Full time

    We are on the hunt for a talented Team Lead to join our dynamic team at JEM Restaurant Group. As an Assistant Manager, you will be responsible for providing exceptional leadership and guidance to our team members. This is an exciting opportunity to develop your skills and experience in a fast-paced, fun, and rewarding environment.As a Team Lead, you will be...

  • Outbound Team Lead

    4 weeks ago

    Tampa, United States Sysco Full time

    JOB SUMMARYThe team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers; and maintaining a safe, organized, clean and efficient operation. Must be able to proactively identify and analyze problems and implement appropriate corrective action to improve performance.RESPONSIBILITIESWork...