Team Lead

2 weeks ago

Chicago, United States Rosin Optical Co., Inc. Full time

**Company**

Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we’ve remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight. Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We’re constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care.

Rosin is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.

**General Function**:
This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice’s success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.

**Major Duties and Responsibilities**:

- Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.
- Conveys a commitment to providing unsurpassed patient care to every patient, every time.
- Leads peers through difficult or complex tasks.
- Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions.
- Supports practice management team in delivering key performance indicators.
- Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.
- Ensures all Company approved safety programs are implemented and maintained.
- Works weekends and evenings in support of the business needs (varies by location).
- Adheres to attendance and daily time keeping requirements.
- Adheres to all company policies and procedures.
- Consistently maintains proper dress code.
- Performs within division of responsibility as designated by the Practice Manager.
- Performs other functions as assigned by Practice Manager or as business needs.

**Basic Qualifications Required**:

- HS diploma/GED
- Strong customer service and retail experience; preferably in optical and patient experience
- Knowledge of current optical theory and merchandise or ability to master in short timeframe
- Strong communicator and listener
- Strong communicator and listener
- If licensed: must have current and active state optical license in the work state; must maintain license

**Preferred Qualifications:
- ABO Certification in non-licensed state
- 1+ year supervisory experience, preferably in an eyecare environment
- Customer/Patient care experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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