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Guest Service Agent/Best Western Plus

4 months ago

Oakley, United States Best Western Delta Inn Full time
***Prior Hospitality experience is PREFERRED***

We have immediate openings for experienced Guest Service Agents/Night Auditors.

Prior Best Western or Visual Matrix experience is a plus

Must be able to work AM, PM, and Night shifts on weekday, weekends, and holidays.

Job Purpose: To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:
  • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor, or telephone by hand or machine.
  • Date-stamp, sort, and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax, and switchboard.
  • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  • May make restaurant, transportation, or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.
Job Skills:
  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

Education: HS Diploma or equivalent.

Experience: Minimum 3 months hospitality, general office, accounts receivable, or customer service experience.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, or protected veteran status.