Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Guest Service Agent to join our team at Best Western Delta Inn. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Greet and register guests, assigning rooms and providing information on hotel services and amenities.
- Answer inquiries and respond to guest requests in a timely and professional manner.
- Manage guest accounts, including posting charges and making deposits as necessary.
- Operate a switchboard or computer keyboard to transmit and receive messages.
- Take responsibility for assigned employees in a lead capacity, ensuring proper performance and adherence to hotel policies.
Requirements:
- Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.
- Ability to work AM, PM, and night shifts, including weekends and holidays.
- Strong communication and problem-solving skills.
- Ability to multitask and adapt to changing situations.
What We Offer:
Best Western Delta Inn is an Equal Opportunity Employer, committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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