Customer Service Representative

2 weeks ago


Oakley, California, United States Best Western Delta Inn Full time

Job Summary:

We are seeking a highly skilled and experienced Guest Service Agent to join our team at Best Western Delta Inn. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Greet and register guests, assigning rooms and providing information on hotel services and amenities.
  • Answer inquiries and respond to guest requests in a timely and professional manner.
  • Manage guest accounts, including posting charges and making deposits as necessary.
  • Operate a switchboard or computer keyboard to transmit and receive messages.
  • Take responsibility for assigned employees in a lead capacity, ensuring proper performance and adherence to hotel policies.

Requirements:

  • Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.
  • Ability to work AM, PM, and night shifts, including weekends and holidays.
  • Strong communication and problem-solving skills.
  • Ability to multitask and adapt to changing situations.

What We Offer:

Best Western Delta Inn is an Equal Opportunity Employer, committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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