Workforce Management Analyst

3 weeks ago

Chandler, United States Toyota Full time
Excited to grow your career at Toyota?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota's Workforce Management Department is looking for a passionate and highly motivated Workforce Management Forecast Analyst.

The primary responsibility of this role is to create staffing forecasts in a high-volume contact center environment.

What you'll be doing

  • Provide analysis and recommendations to improve staffing levels and efficiency while advising the Center leadership of observed trends.

  • Maintain staffing and headcount records, and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat/Email/Back-Office).

  • Create custom reporting which aggregates input from multiple sources into intuitive output for productivity analysis and resource forecasting.

  • Maintain and analyze records of actual workload volumes compared to forecast. Understand reasons for variance and recommend changes to enhance forecast accuracy and effectiveness.

  • Present findings and recommendations in a succinct and compelling manner to key stakeholders throughout the organization including Site and Senior Leadership.

  • Partner cross-functionally with Operations, Business Intelligence, Strategy, Human Resources, and Training teams to discuss the weekly and monthly staffing forecasts, and business impacts.

  • Study department work, time off, and absence records (shrinkage) for ongoing historical trend analysis and forecasting purposes.


What you bring

  • Experience in advanced trend analysis and ability to interpret data to provide recommendations to drive key business decisions.

  • Expert-level Microsoft Office skills in Excel including the use of advanced formulas.

Added bonus if you have

  • Bachelor's degree from an accredited institution.

  • Hands-on experience with Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos, Alteryx, Tableau, PowerBI), and pulling data from multiple sources.

  • Experience forecasting/advanced analytical role within a large volume, enterprise-level call center or captive finance and/or insurance provider.

  • Experience with Workforce Database tools (i.e. TotalView/IEX, Verint, Aspect).

  • Experience with Automatic Call Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne Call Dashboards phone reporting.

  • Comprehensive understanding of current industry Workforce Management processes and best practices related to all aspects of Workforce Management deliverables.

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility, and respect.

  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.

  • Vehicle purchase & lease programs.

  • Comprehensive health care and wellness plans for your entire family.

  • Flexible work options based on business needs.

  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.

  • Paid holidays and paid time off.

  • Referral services related to prenatal services, adoption, childcare, schools and more.

  • Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

Job Posting End Date :

at 12AM US/Mountain

Management Level :

15

  • Workforce Management Analyst

    2 days ago

    Chandler, Arizona, United States Toyota Full time

    Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for...

  • Product Management Analyst

    1 day ago

    Chandler, Arizona, United States PrismHR Full time

    As a Product Management Analyst you're key to helping us continue to enhance our product offering. You would be joining a high performing Product and Design team where you will partner directly with Product Managers, UX Designers and others across the company to ensure we're building the right functionality to meet our customers needs. This position will...

  • Contingent Workforce Specialist

    1 week ago

    Chandler, United States Vertex Education Full time

    Be the one who makes a difference!_ At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and...

  • Data Analyst

    1 day ago

    Chandler, United States Infusion Software Inc Full time

    **About Keap**: Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can...

  • Product Management Analyst

    3 days ago

    Chandler, United States PrismHR Full time

    As a **Product Management Analyst** you’re key to helping us continue to enhance our product offering. You would be joining a high performing Product and Design team where you will partner directly with Product Managers, UX Designers and others across the company to ensure we’re building the right functionality to meet our customers needs. This position...

  • Product Management Analyst

    13 seconds ago

    Chandler, United States PrismHR Full time

    As a **Product Management Analyst** you’re key to helping us continue to enhance our product offering. You would be joining a high performing Product and Design team where you will partner directly with Product Managers, UX Designers and others across the company to ensure we’re building the right functionality to meet our customers needs. This position...

  • Staff Financial Analyst

    2 months ago

    Chandler, United States ManTech International Corporation Full time

    Provide Program Financial Control functions including budgeting, forecasting, financial planning and analysis, reporting, establishing/managing program cost baselines. Develop, monitor and manage project budget Utilize financial modeling, scenario an Financial Analyst, Staff, Financial, Financial Planning, Analyst, Accounting, Banking

  • Business Analyst with Auto Lending

    4 weeks ago

    Chandler, United States ApTask Full time

    About Client:The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare,...

  • Senior Business Analyst/Project Manager Cybersecurity Team

    1 month ago

    Chandler, United States Strategic Staffing Solutions Full time

    Senior Business Analyst/Project Manager - Cybersecurity Team Chandler, AZ, Charlotte NC, Dallas-Irving, TX- 6-12 months W2 Rate - $68-70/hr - hybrid in office 3 days/week, 2 days remoteNON NEGOTIABLE Seeking a BA/PM for a Cybersecurity Team. Looking for the experience of a BA/PM level candidate - you are not managing projects, you are supporting projects in...

  • Senior Business Analyst/Project Manager Cybersecurity Team

    7 days ago

    Chandler, United States Strategic Staffing Solutions Full time

    Senior Business Analyst/Project Manager - Cybersecurity Team Chandler, AZ, Charlotte NC, Dallas-Irving, TX- 6-12 months W2 Rate - $68-70/hr - hybrid in office 3 days/week, 2 days remoteNON NEGOTIABLE Seeking a BA/PM for a Cybersecurity Team. Looking for the experience of a BA/PM level candidate - you are not managing projects, you are supporting projects in...

  • Financial Analyst- Local Candidates Only

    2 months ago

    Chandler, United States Capital Pump & Equipment Full time

    Job DescriptionJob DescriptionCapital Pump& Equipment strives to be the customer's first choice when it comes to anything pump related. We aim to be the only call needed from equipment rentals to pump repairs and sales. Our comprehensive pump & equipment offerings, plus our expertise and customer service truly distinguishes us from the competition.As our...

  • Financial Analyst- Local Candidates Only

    1 month ago

    Chandler, United States Capital Pump & Equipment Full time

    Job DescriptionJob DescriptionCapital Pump& Equipment strives to be the customer's first choice when it comes to anything pump related. We aim to be the only call needed from equipment rentals to pump repairs and sales. Our comprehensive pump & equipment offerings, plus our expertise and customer service truly distinguishes us from the competition.As our...

  • Clinical Data Analyst

    2 weeks ago

    Chandler, United States MY DR NOW Full time

    As a Clinical Data Analyst at MY DR NOW, you will play a crucial role in transforming healthcare data into actionable insights. You will work closely with leadership to analyze, interpret, and report on clinical and financial data, supporting our mission to improve patient outcomes and operational efficiency.Responsibilities:Collaborate with clinical and...

  • Clinical Data Analyst

    1 month ago

    Chandler, United States MY DR NOW Full time

    As a Clinical Data Analyst at MY DR NOW, you will play a crucial role in transforming healthcare data into actionable insights. You will work closely with leadership to analyze, interpret, and report on clinical and financial data, supporting our mission to improve patient outcomes and operational efficiency.Responsibilities:Collaborate with clinical and...

  • Clinical Data Analyst

    1 month ago

    Chandler, United States MY DR NOW Full time

    As a Clinical Data Analyst at MY DR NOW, you will play a crucial role in transforming healthcare data into actionable insights. You will work closely with leadership to analyze, interpret, and report on clinical and financial data, supporting our mission to improve patient outcomes and operational efficiency.Responsibilities:Collaborate with clinical and...

  • Clinical Data Analyst

    1 month ago

    Chandler, United States MY DR NOW Full time

    As a Clinical Data Analyst at MY DR NOW, you will play a crucial role in transforming healthcare data into actionable insights. You will work closely with leadership to analyze, interpret, and report on clinical and financial data, supporting our mission to improve patient outcomes and operational efficiency.Responsibilities:Collaborate with clinical and...

  • Clinical Data Analyst

    2 weeks ago

    Chandler, United States MY DR NOW Full time

    As a Clinical Data Analyst at MY DR NOW, you will play a crucial role in transforming healthcare data into actionable insights. You will work closely with leadership to analyze, interpret, and report on clinical and financial data, supporting our mission to improve patient outcomes and operational efficiency.Responsibilities:Collaborate with clinical and...

  • Business Analyst with Auto Lending

    1 day ago

    Chandler, Arizona, United States ApTask Full time

    About Client:The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare,...

  • Business Analyst I

    2 weeks ago

    Chandler, United States Fresenius Medical Care Full time

    **PURPOSE AND SCOPE**: As part of a project team, assists senior analysts with the development of business plans for Dialysis & Healthcare related initiatives such as acquisitions, new business ventures, and special projects. Develop business plans and financial models for less complex projects and initiatives. **PRINCIPAL DUTIES AND RESPONSIBILITIES**: -...

  • Senior Business Analyst/Project Manager Cybersecurity Team

    4 days ago

    Chandler, United States Strategic Staffing Solutions Full time

    Senior Business Analyst/Project Manager - Cybersecurity TeamChandler, AZ, Charlotte NC, Dallas-Irving, TX- 6-12 monthsW2 Rate - $68-70/hr - hybrid in office 3 days/week, 2 days remote NON NEGOTIABLE Seeking a BA/PM for a Cybersecurity Team. Looking for the experience of a BA/PM level candidate - you are not managing projects, you are supporting projects...