Operations Manager- Modernization
2 months ago
Responsible for successfully managing all modernization operations processes, employees and projects to ensure that the department functions profitably and exceeds the annual budgetary plan.
ESSENTIAL JOB FUNCTIONS:
- Supervises all modernization superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, supervising performance management, and administering progressive discipline.
- Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
- Plans, directs and prioritizes elevator modernization jobs including manpower needs; utilizes project management software and other scheduling tools.
- Uses accounting reports and programs to review job status to identify risk and opportunity. This includes properly reporting fade issues prior to revenue.
- Manages jobsites from survey through the completion of the modernization process documenting and advising on modernization project progress for work not included. Includes trouble-shooting problems with mechanics, performing quality audits and meeting with customers to review progress.
- Manages subcontractor schedule and performance on turn-key projects.
- Develops and maintains strong working relationships with owner, elevator consultants, construction firms and architects.
- Reviews and signs off on all bids. Includes attending pre-bid meetings with construction and modernization sales representatives and providing technical input to calculate labor and material costs.
- Identifies, reviews and signs off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits and other necessary approvals.
- Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
- Maintains strong familiarity of company Standard Operating Procedures and products by attending company training classes, utilizing the SOP document library, and reviewing factory equipment updates and supplier goods; Interfaces with corporate departments, including the factory, coordination and labor, and Regional Director.
- Mediates and resolves complaints and problems of external and internal customers. Includes meeting with local business agents to resolve issues involving union employees.
- Determines what materials need to be ordered for job completion, and coordinates and arranges for sub-contracting portions of installations.
- Makes weekly crew visits and day one visits to manage safety, site activities and progress of employees and customer; documenting findings.
EDUCATION & EXPERIENCE:
- Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
- Requires a valid driver's license and a satisfactory Motor Vehicles Report.
- Thorough knowledge of the elevator industry and general management methods within the elevator industry
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
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