Patient Relations Administrator-Clinical Support

4 weeks ago

Bryan, United States Texas A&M University Full time

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Patient Relations Administrator-Clinical Support

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locations

Bryan, TX

time type

Full time

posted on

Posted Yesterday

job requisition id

R-072396

Job Title Patient Relations

Administrator-Clinical

Support

Agency Texas A&M University Health Science Center

Department Primary Care & Rural Medicine

Proposed Minimum Salary $2,964.00 monthly

Job Location Bryan, Texas

Job Type Staff

Job Description Our Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents &

lived experience

s

.

Embracing varying opinions and perspectives strengthens our

core

values

which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service

. Who we are As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and

numerous

centers and institutes working together to improve health through transformative education, innovative

research

and team-based health care delivery. What we want The Patient Relations Administrator, under general supervision, helps coordinate patient care. Through collaboration, communication and coordination, the Patient Relations Administrator helps ensure patient’s needs are addressed promptly. This includes scheduling

appointments, processing

referrals, calling patients, and answering patient calls. What you need to know Required Education and Experience: Associate's degree or the equivalent combination of education and experience

Three years of related experience in Patient Administration

Required Knowledge, Skills, and Abilities: Prior EHR experience

Preferred Qualifications: Prior experience with Care Coordination

Ability to multi-task and work cooperatively with others

Strong oral and written communication skills

Literacy and competency with utilizing technology

Strong organizational skills and flexibility

Responsibilities: Care Coordination Assists in the identification of patient populations needing care coordination

including obtaining

admission, discharges, and transfers from area health systems.

Maintains effective collaboration, communication, and coordination among all responsible parties of an individual patient’s multidisciplinary health care team striving to eliminate

fragmentation, duplication,

or gaps in health care.

Administrative: Listens, records, research, and resolves patients' concerns and complaints.

Prepares forms detailing patient complaints and works with students, faculty, and staff to provide solutions.

Collects and maintains and tracks records.

Patient Outreach: Contacts patient to provide information regarding referrals, orders from the physician.

Contacts patients to schedule appointments as needed.

Insurance Verification: contacts patient’s insurance companies to verify coverage, get

prior authorizations

and appropriate coding.

Performs Other duties as needed.

Instructions

to Applicants

:

Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal

Opportunity/Affirmative

Action/Veterans/Disability

Employer.

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