Implementation Specialist I

3 weeks ago

Bangor, United States CareerBuilder Full time

FUNCTION: Responsible for a variety of duties involving the setup of payroll services for new clients. Works with other members of Implementation Team while addressing client needs for application interfacing, payroll reporting, software connectivity, and company/employee data setup. May conduc0s client training sessions to enhance user understanding of remote PC input software application. Assists in ensuring that Bangor Payroll and new clients are in compliance with local, state, and federal regulations.

ACCOUNTABILITIES :
Operations/Process:
Establishes and enforces a clear timeline of events with Sales Officers and clients for all tasks associated with implementation and training
Performs client setup within payroll software application
Performs employee setups and audits within payroll software application
Ensures accurate and timely completion of implementation process
Designs solutions for client interfaces
Performs setup of a clients general ledger, time-off accrual, and custom reports
Transfers prior wages paid to current payroll and performs test payrolls
Independently researches client questions and explores technologies in order to provide solutions
Performs time and attendance setups within Bangor Time application
Performs training for new clients
Establishes a timeline for adding time-off accruals, general ledgers, Bangor Time, and custom reports to existing clients
Introduces Payroll Specialist with a warm handoff after successful completion of payroll
Identifies and recommends modifications to processes when efficiencies may be gained
Cross-trains in other Bangor Payroll departments in order to assist when needed
Customer Experience:
Communicates directly and professionally with internal and external client, providing exemplary customer service
Proactively resolves client payroll issues
Periodically conducts on-site interviews to gather company and employee payroll data for new clients
Analyzes current client methods of payroll processing and facilitates implementation of solutions

Technical

Level I

Performs setup of new clients with basic earning and deduction codes
Performs basic time and attendance setups within Bangor Time application
Performs setups of annual or monthly time-off accrual policy
Performs setups of general ledger without Division/Branch/Department/Team allocations
Creates ad hoc reports and files

Level II

Performs setup of new clients with advanced earning and deduction codes
Performs time and attendance setups within Bangor Time application with clock prompts
Performs setups of annual, monthly, per pay period, and per hour time-off accrual policies
Performs setups of general ledger with Division/Branch/Department/Team allocations
Creates Query Builder reports and files
Imports employee and scheduled earning and deduction data via Evo Exchange

Level III

Performs setup of new clients with complex earning and deduction codes
Performs time and attendance setup in Bangor Time application with scripting and scheduling
Performs setups of annual, monthly, per pay period, per hour, and roll over time-off accrual policies
Performs setups of general ledgers with Division/Branch/Department/Team allocations and QuickBooks interfaces
Creates Report Master reports and files
Imports employee, scheduled earning and deduction, time-off accrual, and YTD data via Evo Exchange

Compliance and Control:
Stays current on payroll regulations and trends
Assists in ensuring that the Bank is in compliance with local, state and federal regulations
General:
Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels
Prioritizes tasks and demonstrates excellent time management skills
Works toward the goal of continued professional and personal development by participating in training and educational opportunities as they become available
Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals through a commitment to teamwork
Demonstrates willingness to accept new projects and strives to become a subject matter expert
Demonstrates developmental progression from Level 1 through Level III
Conforms to acceptable punctuality and attendance standards as expressed in the Employee Handbook
Performs additional duties as requested
Maintains strict confidentiality
Knowledge/Skills/Experience Requirements:
Four-year college degree in Business, Information Technology, Accounting or related area preferred, or three to five years of progressively responsible payroll experience including a broad exposure to all areas of payroll
Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, mathematical and oral and written communication skills required
Ability to work with little supervision
FPC (Fundamental Payroll Certification) required for Level II, encouraged for Level I
CPP (Certified Payroll Professional) strongly encouraged for Level III
Group facilitation and training experience preferred
Strong communications skills, verbal and written
Excellent customer service skills required
Demonstrated relevant computer literacy
Microsoft Word, Excel and Outlook proficiency
Physical Demands/Conditions Requirements:
General office environment
Moderate lifting (to 35 lbs.) required
Moderate reaching, walking, sitting and standing required
Occasional in-state travel required for client training
Equipment Used:
General office equipment External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

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