Customer Xperience Specialist

4 weeks ago

Hopkins, United States One10 Marketing Full time

About Us

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you.

Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity.

Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment.

Role Overview

Responsible for providing focused registration expertise and managing the fulfillment of registration data deliverables for One10’s Travel & Events programs. Manage program efficiencies in hours as well as client billing reports for vendors, buy in programs and activity expense collection. Act as the point of contact for other departments, providing Cvent training for a more universal Events Team understanding.

Scope of Work

  • Own and manage the integrity of the registration database information throughout the lifecycle of each program incorporating charges through Cvent for activities or buy in programs
  • Manage and communicate the financial health of the data management budget to actual hours throughout the lifecycle of each assigned program, communicating with management on resolution recommendations
  • Collaborate with various departments on registration qualification, database set up requirements and database technology support. Provide web site review and testing feedback
  • Act as a central point of contact within Travel & Events for registration throughout the lifecycle of each program
  • Manage hotel room block, rooming list, attrition and penalties, as well as maintain activity counts within the database and any special requests
  • Answer phone calls and manage emails from attendees on group programs within specific SLA
  • Maintain client reporting requirements, both standard and custom, utilizing IT services as needed
  • Actively participate in program briefings, debriefs and TD briefings.
  • Provide data management support during program operations including traveling onsite to program destination when applicable. Collaborate with program Travel Directors/ on site team on participant changes
  • Provide final program reporting for all clients/programs as requested and needed for billing
  • Point of contact for Mobile App support and Customer Xperience
  • Assist management in developing consistent processes and actively identifying and communicating best practices
  • Perform other duties as assigned

Knowledge, Skills, and Abilities

Applies basic knowledge to accomplish assigned tasks and processes. Proficient or developing proficiency in role.

  • 4 year degree or equivalent experience
  • Computer proficiency in Microsoft office suite- advanced knowledge of MS Excel (Macros, V-lookup, formulas)
  • 1+ years of operational business experience. Preferred – knowledge of the meeting/event industry
  • Demonstrated knowledge of technology platforms from a business user perspective – preferred experience in travel suite of technology systems including Cvent
  • Proven ability to handle multiple projects simultaneously

What We Promise:

  1. A Culture of Innovation: Join a team that thrives on creativity, welcomes diverse perspectives, and embraces the spirit of innovation.
  2. Professional Development: Engage in continuous learning opportunities, mentorship programs, and career paths that align with your aspirations.
  3. Collaborative Community: Be part of a supportive and collaborative community that values teamwork, communication, and the collective pursuit of excellence.
  4. Work-Life Harmony: We understand the importance of work-life balance and are committed to creating an environment where you can excel at work while enjoying a fulfilling personal life.
  5. Meaningful Impact: Contribute to projects that matter, work on cutting-edge technologies, and be part of a company that makes a positive impact on the world.

Join us at One10 and be part of a journey where we not only believe in better products but also believe in empowering you to become a better, more fulfilled individual. Together, we will shape a future where innovation knows no bounds, and personal growth is not just encouraged—it's celebrated.

Welcome to a place where your potential is recognized, your contributions matter, and were believing in better extends to both what we create and who we are.

Believe in Better.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

One10 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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