Front Desk Supervisor

2 weeks ago


Chicago, United States HILTON Full time

The Double Tree by Hilton Hotel Chicago - Magnificent Mile is looking for a Front Desk Supervisor to join the team This contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier. The Front Desk Supervisor is a full-time position, working rotating/flexible shifts, starting at either 7am to 3pm, or 3pm to 11pm. Some overnights may be required. Weekends and holidays required. For full time employees, Hilton offers AMAZING benefits including health insurance (medical, dental, vision), 401k (matching), extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate, Team Member recognition and other AWESOME Hilton Perks What will I be doing? Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What are we looking for? The ideal candidate has at least 1 year of Front Office Supervisor Experience. Knowledge of OnQ and Voice systems is always a plus. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the #J-18808-Ljbffr


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