Customer Service Representative- Hybrid

4 months ago

Raleigh, United States Workplace Options Full time

Workplace Options | Full time

**Customer Service Representative- Hybrid**

Raleigh, United States | Posted on 02/10/2022

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Industry Customer Service **Job Description**

Workplace Options is the world's largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, we provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness. Our service centers located in Raleigh, NC, London, Toronto, Dublin, Lille, Paris, Panama, India, Portugal, Tokyo, and Singapore reach out to over 64 million employees in 100,000 organizations across more than 200 countries and territories.

**Description:**

The Customer Services Representative locates training providers that facilitate webinars or in-person presentations for employees in their local area. This would be a hybrid position with a mixture of home and office working days.

**Responsibilities:**

* Review training requests.

* Identify needs and match the appropriate training provider using our proprietary database to complete requests.

* Recruit trainers to the Workplace Options network.

* Enter provider information into our database/case management system.

* Conduct brief pre-screens via phone with potential providers.

* Proactively manage caseload.

* Any other delegated responsibilities and specially assigned duties, as management deems necessary.

**Requirements**

* Bilingual in Spanish preferred

* Bachelors or Associates Degree

* A basic knowledge of Microsoft Office products.

* Well-honed web research skills.

* An effective communicator with excellent interpersonal skills.

* Organized with the ability to manage multiple deadlines in an efficient and productive manner.

* Collaborative nature.

**Benefits**

* On-site 24/7 gym access

* Wellness rewards

* Subsidized Personal Training

* Global Travel Opportunities

* Close proximity to Downtown Raleigh and I-440

* Company sponsored volunteer opportunities with local non-profits

* Access to EAP Benefits

Workplace Options is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment. {{getI18n('zr.careers.publicpage.meta.viewapplication')}} {{getI18n(data[0].applynow)}} {{userData.full_name}} {{userData.role.name}}, {{userData.profile.name}} **{{getI18n("crm.sme.skill.list.head.experience")}}**

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**Job Description**

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