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Supply Chain Senior Customer Service Analyst
2 months ago
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Date: Jul 15, 2024
Category: SupplyChain/ Operations
Country/Region: US
State: MI
City: Battle Creek
Job Type: Hybrid
Title: Supply Chain Senior Customer Service Analyst
Description:
At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.
As a Supply Chain Senior Customer Service Analyst within Order to Delivery (OTD), you will manage the end-to-end order process for complex, high priority accounts while providing exceptional internal and external customer service and striving to be a process expert, finding proactive solutions.
The role is part of a hybrid work environment – proximity to Battle Creek, Michigan or commutable within 61-200 miles required.
HERE’S A TASTE OF WHAT YOU’LL BE DOING
Partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfillment, and transportation issues.
Promote and lead customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations
Proactively identify continuous improvement opportunities and drive efficiencies within the order process.
Champion a team environment that is focused on high performance and operational excellence.
Drives insight to action using analytics skills for the latest trends to present as needed to sales partners and customers.
YOUR RECIPE FOR SUCCESS
High School Diploma or GED and 5 years of experience in a related field required.
Customer relationship management experience
Computer skills, including experience with ERP systems and MS Office
1+ years of experience managing large, complex customer accounts.
Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.
Excellent verbal and written communication skills.
Deep analytical and problem-solving skills.
Strong negotiation and decision-making skills.
Ability to work in a team environment.
Ability to manage multiple and sometimes conflicting priorities and specific time constraints.
Solid time management skills
Training and certification in Six Sigma or LEAN a PLUS
Processed and Packaged foods industry experience a PLUS
At WK Kellogg Co, our success depends on our most vital asset — our people. That’s why we’re committed to providing you with benefits and programs that support your Total Health and your journey to be and feel your best — physically, financially, emotionally, and socially. Our benefit offerings include:
Healthcare coverage, including vision and dental.
Savings and Investments contributions and match
Paid Time Off
Life and AD&D insurance coverage
Our comprehensive and competitive benefits not only deliver value to you and your family, but also offer choice to meet your unique needs and knowledge to empower confident decision-making.
ABOUT WK KELLOGG CO
At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder’s passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes
Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked . With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit
www.wkkellogg.com .
If we can help you with a reasonable accommodation throughout the application or hiring process, please email
Recruitment@wkkellogg.com
THE FINER PRINT
The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.
WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
For US applicants:
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.
Let’s create gr-r-reat days,
WK Kellogg Co Recruitment
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