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SaaS Implementation Consultant
2 months ago
Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today's supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation, by converging at the intersection of our knowledge and our customers' ambition and linking expertise with technology and problems with solutions.
We're a community, a movement that's built at this intersection, which we call "the Cutting X": it's where supply chains evolve and value chains are forged.Our client portfolio includes some of the world's largest companies, including Johnson & Johnson, GSK, Roche, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more. Our desire to work closely with them is also reflected in our global presence, with offices both in Europe and the US.
Our international SaaS scale-up product Binocs digitally schedules and plans QC laboratories and Cell Gene Therapy production facilities with an AI scheduling co-bot, "what-if" based scenario planning, actionable analytics and zero-code integrations. To support our expansion, we are currently on the lookout for a SaaS implementation Consultant, to join our team in the US (brand new offices in Millburn, New Jersey).
Your role
As a SaaS Implementation Consultant, your mission is to ensure that we configure a qualitative and robust Binocs set-up for a customer who is fully prepared to successfully use the tool in their everyday context.
- Lead the project and follow our implementation methodology to ensure the client gets a qualitative onboarding on Binocs within a focused timeline.
- Drive the configuration of Binocs for your customer's environment. This entails hosting customer workshops to thoroughly understand their way of working, brainstorming with your colleagues of the Solution team on potential Binocs designs, hands-on configuration of those designs in Binocs, and leading the customer throughout the testing and onboarding of their new environment.
- Uncover the business processes of laboratories and implement solutions to deliver optimal value with Binocs.
- Drive customer interactions, and are the main face of the implementation towards the customer. You talk them through design decisions, implementation risks, Binocs knowledge as well as general updates on timeline and budget.
- Understand client needs and collaborate with a large variety of stakeholders to configure and implement suitable, business-savvy solutions.
Your skills
- Strong consulting skills and the ability to lead workshops to understand customer requirements. You're not hesitant to deep-dive into conversations to acquire that thorough understanding.
- 2-5 years of experience in management consulting or SaaS implementations.
- Experienced with software implementations. There is no need to be a technical expert yet, but you are comfortable in business software environments.
- Analytical mindset. You are keen to configure and dive into dataflows, investigate their outcome, and understand and interpret dashboards.
- Excellent people and communication skills (verbal and written).
- You are an entrepreneur - you like fast-paced and dynamic environments where your job content can evolve quickly.
- You have a Master's degree; bioengineering or business engineering would be a plus.
- You are fluent in English, any additional language would be a plus.
- We have brand new offices in Millburn and we work in a hybrid way (remote combined with at least 1 day at our Millburn office). So you live in the greater New Jersey area or are flexible to relocate to this region. You will also have the opportunity to travel.
- Dynamic Team Environment: Join a team that passionately lives Bluecrux's values every day. Experience a supportive, motivated work culture.
- Growth and Development: Take initiative and grow with us. We provide ample opportunities to enhance both your personal and professional skills while encouraging you to be your authentic self.
- Career Advancement: Thrive in a workplace that offers numerous growth opportunities. We prioritize your personal and professional development and ensure there's always room for innovation and individuality.
- Inclusive and Friendly Culture: We value each team member's contributions and recognize you by your first name. Our culture breaks down barriers and focuses on your unique talents.
- Engaging Team Activities: Enjoy a variety of team events, including annual Bluecrux weekends, monthly last Friday gatherings with drinks, team-building exercises, and other fun activities.
- Outstanding Benefits Package: Benefit from a competitive compensation package that includes:
- Competitive base salary
- Annual performance-based bonus
- 12 holidays and 26 days of Paid Time Off (PTO)
- Company closure between Christmas and New Year's
- Highly competitive health insurance, effective on your first day, with 100% of the employee's premium paid by Bluecrux and 50% of premiums for dependents covered
- Competitive dental and vision insurance coverage
- Basic life insurance at no cost, with additional coverage available for purchase
- Voluntary accident insurance and critical illness insurance to complement medical coverage
- Health Care Flexible Spending Account (FSA)
- Company-covered cell phone
- 401(k) plan with fixed employer contributions