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Medical Customer Service

3 months ago

Edmond, United States Convatec Group PLC Full time

Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
•Call center-based customer support in response to a high volume of low complexity inquiries
•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
•Acting as liaison between customers, production and distribution departments related to specific customer orders
•Providing technical and non-technical customer support in a walk-in service center

Requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. May require the following proficiency:
•Works under moderate supervision.
•Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.
•Communicates information that requires some explanation or interpretation.

Qualifications/Education:

  • Possess medical administrative skills
  • Good communication skills with professionals in clinics and hospitals
  • Ability to reason, problem solve, and think outside the box
  • Multi-task a variety of issues
  • Good organization skills and can prioritize tasks
  • Proficient in Microsoft Office programs
  • Good attention to detail
  • Reliable/dependable
  • Flexible and adaptable to changes in environment and industry
  • Team Player; work well with others
Dimensions:

Physical Demands
  • Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
  • Infrequent light physical effort required.
  • Occasional lifting up to 30 lbs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you