Customer Support Team Lead

3 weeks ago


Las Vegas, United States Ease Software, Inc. Full time

**Customer Support Team Lead**

Remote / Customer Support / Full-time About Ease: Ease is the #1 rated benefits administration and HR software for businesses with 2250 employees, powered by insurance brokers. 70,000+ employers trust Eases innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one destination for all their human resources information. Headquartered in San Francisco with offices in New York, Las Vegas, and Omaha, Ease was recently ranked number 57 in Forbes 2020 list of the top 500 startup employers in America.

What were building... The Ease Customer Support team is growing, and were looking for people to join us on our journey to reimagine how we service our customers. Were looking for candidates who are passionate about service, proficient with technology platforms and enjoy learning. If youre interested in a career in SaaS, Insurtech, HRIS, Payroll or Customer Experience this is a great opportunity for you. **Responsibilities:**

+ Coach, develop and mentor a team of Customer Support team members to meet and exceed their objectives through 1 on 1 coaching, case review, and ad hoc feedback

+ Provide in the moment guidance and assistance to your team members in order to help deliver an exceptional customer experience

+ Work cross functionally with other Ease departments to improve the agent and customer experience

+ Partner with the Support leadership team on organizational projects and initiatives

+ Design and document procedures, develop new processes and metrics. Monitor team performance, productivity and case queue activity and adjust coverage and assignments to maximize customer experience

+ Partner with Support leadership and People team on day to day management of team members

**Qualifications:**

+ Minimum of two years in a customer facing role

+ One year in a formal leadership role preferred

+ Demonstrated ability to provide effective coaching and feedback

+ Strong communication and interpersonal skills, including exceptional phone and written skills

+ Passion for learning, and an ability to communicate complex issues in a clear and educational manner

+ Ability to manage your time effectively and stay organized

+ Proficient using technology and navigating multiple systems

+ Access to reliable internet and a workspace with limited background distractions

+ Experience with employee benefits (i.e., medical, dental, vision) preferred

+ Experience with Google Suites, Zendesk and Microsoft Excel preferred

+ Experience with SaaS products helpful

+ Knowledge of Atlassian, Jira and Confluence helpful



  • Las Vegas, United States Sunbit Full time

    Description JOB TITLE: Customer Care Team Lead LOCATION: Las Vegas, Nevada WORK SCHEDULE: Flexible Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that...


  • Las Vegas, United States Sunbit Full time

    JOB TITLE: Customer Care Team Lead LOCATION: Las Vegas, Nevada WORK SCHEDULE: Flexible Who We Are:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed...


  • Las Vegas, United States Sunbit Full time

    JOB TITLE: Customer Care Team Lead LOCATION: Las Vegas, Nevada WORK SCHEDULE: Flexible Who We Are:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed...


  • Las Vegas, United States Sunbit Inc. Full time

    JOB TITLE: Customer Care Team Lead LOCATION: Las Vegas, Nevada  WORK SCHEDULE: Flexible  Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be...


  • Las Vegas, Nevada, United States Sunbit Inc. Full time

    JOB TITLE: Customer Care Team Lead LOCATION: Las Vegas, Nevada WORK SCHEDULE: Flexible Who We Are:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed...


  • Las Vegas, United States DraftKings Full time

    We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...


  • Las Vegas, United States AtWork! Full time

    As a Customer Support Representative, you will communicate and provide administrative support to the Sales Team directly. We are looking for someone ready to work in a fast-paced, fun, and exciting environment and grow their skills. A willingness to work a flexible schedule is needed. Responsibilities of the Customer Support Representative: Collaborate...


  • Las Vegas, United States Ease Software, Inc. Full time

    **Customer Support Agent** Remote / Customer Support / Full-time About Ease: Ease is the #1 rated benefits administration and HR software for businesses with 2250 employees, powered by insurance brokers. 70,000+ employers trust Eases innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one...

  • AR Center Team Lead

    2 weeks ago


    North Las Vegas, United States Republic Services, Inc. Full time

    The AR Center Team Lead supports the AR Center Supervisor as a technical expert and is primarily responsible for the support and guidance of the AR teams timely comprehensive evaluation of credit risks, completeness of credit monitoring, and the eff Team Lead, Evaluation, Microsoft, Lead, Business Services


  • Las Vegas, NV, United States DraftKings Full time

    We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...


  • Las Vegas, Nevada, United States Spiro Full time

    Overview: Spiro is hiring an Account Associate Team Lead to join our Sales team.  The Account Associate Team Lead works in partnership with the Sales team, delivering best in class service.   The Account Associate Team Lead will work across teams for the overall administrative support of both individual accounts as well as the Sales team as...

  • Team Lead>

    3 weeks ago


    Las Cruces, United States Rack Room Shoes Full time

    Rack Room Shoes - Laguna Seca S/C [Store Manager] As a Team Lead at Rack Room Shoes, you'll: Assist in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures; Provide leadership, guidance and training to the store staff via direction from the Store Manager and...

  • Order Processing, AR

    2 weeks ago


    Las Vegas, United States SafetyMax Full time

    Job Description Job Description Order Processing, AR & Customer Service Lead We are seeking a friendly, relationship-oriented individual to join our team in an order processing, AR and customer service role. Ideal candidates have full cycle order processing experience in a high-volume sales environment. You should also be within an easy commute to our...


  • Las Vegas, United States Careerbuilder-US Full time

    Supreme Concepts Las Vegas is a premier marketing firm, with its fundamental strength being its innovation, creativity, and dedication to creating premium advertising campaigns. We provide our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. We work in an energetic team atmosphere and believe much...

  • Order Processing, AR

    2 weeks ago


    Las Vegas, United States Safetymax Corporation Full time

    Job DescriptionJob DescriptionOrder Processing, AR & Customer Service LeadWe are seeking a friendly, relationship-oriented individual to join our team in an order processing, AR and customer service role. Ideal candidates have full cycle order processing experience in a high-volume sales environment. You should also be within an easy commute to our Henderson...

  • Store Lead>

    3 weeks ago


    Las Vegas, United States Men's Wearhouse Full time

    Men's Wearhouse - 2110 North Rainbow [Store Manager] As a Store Lead at Men's Wearhouse, you'll: Partner with Store Manager and management team to assist in leading store staff to achieve sales, service, and operational expectations; Be assigned store keys to open and close the store when scheduled; Support the Store Manager and management team in the...

  • Lead Engineer

    5 days ago


    Las Vegas, United States Broadcast Management Group Full time

    Job DescriptionJob DescriptionSalary: Broadcast Management Group (BMG) is seeking a Lead Engineer to support its cloud broadcast facilities and mobile units. As the Lead Engineer, you will be responsible for leading the efforts to manage both the fixed and mobile broadcast facilities. You will oversee the maintenance and troubleshooting of broadcast...

  • Lead Engineer

    3 weeks ago


    Las Vegas, United States Broadcast Management Group Full time

    Job DescriptionJob DescriptionSalary: Broadcast Management Group (BMG) is seeking a Lead Engineer to support its cloud broadcast facilities and mobile units. As the Lead Engineer, you will be responsible for leading the efforts to manage both the fixed and mobile broadcast facilities. You will oversee the maintenance and troubleshooting of broadcast...

  • Associate Store Lead

    4 weeks ago


    Las Vegas, Nevada, United States On Full time

    Team for Career SiteRetail (store team)In shortThis is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Store Retail team and assist in co-leading the successful launch and ongoing operations of On's first retail outlet store in Las Vegas, NV.As an Associate Store Lead, your passion for delivering exceptional customer service in a...

  • Associate Store Lead

    3 weeks ago


    Las Vegas, United States On Full time

    Team for Career Site Retail (store team) In short This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and assist in co-leading the successful launch and ongoing operations of On’s first retail outlet store in Las Vegas, NV. As an Associate Store Lead, your passion for delivering exceptional customer service...