Client Support Specialist

4 weeks ago

Boston, United States TargetX Full time

**Client Support Specialist - Remote**

Support Boston, Massachusetts Minimum Experience **Mid-level** TargetX, a Liaison International Company, is the leading higher education CRM solutions provider with enterprise-wide scalability, powered by the Salesforce platform. With our 20+-year reputation for innovative technology and unparalleled industry expertise, we have become one of the most trusted names in higher education technology. Our community is a vibrant one, with over 450 institutions in 4 countries leveraging Liaison's TargetX solution to help meet and exceed their campus goals and together have helped millions of students around the world learn, apply and succeed.

Job Summary:

We are looking for a Client Support Specialist with a passion for supporting client success to join our team. The ideal candidate will have strong interpersonal skills, prior experience in technical support, experienced user of Salesforce.com or other CRM software, higher education recruitment office experience, and the aptitude to learn new software. The Client Support Specialist will primarily serve as front-line support for new and existing clients and assist in the management of our online client support user community.

Goals and Objectives for this role:

* Provide top-level support by making every customer interaction stand out for its friendliness, warmth and helpfulness.

* Communicate clearly and directly to help center cases submitted online and by phone.

* Resolve problems efficiently and effectively by clarifying issues, researching and exploring possible causes, and providing solutions.

* Enhance current support offerings by challenging ideas, taking risks, and developing collaborative, client-focused support services.

* Identify gaps in end-user documentation.

* Serve as a trusted advisor for clients by understanding their goals, suggesting product enhancements to better meet their needs, and managing expectations and relationships.

Experience Required and Ideal Candidate Profile:

* Bachelors degree from an accredited college or university.

* 3+ years' related work experience in technical support, preferably within higher education.

* Strong troubleshooting, analytical, organizational and multitasking skills.

* Ability to take initiative and act independently to resolve problems and learn new technologies.

* Excellent written and verbal communication skills.

* Ability to listen generously and maintain a positive attitude toward supporting new and existing clients.

* Strong in organization skills, and ability to handle and prioritize multiple priorities at a given time.

* Ability to keep organized while multi-tasking to efficiently and effectively manage a large volume of work activities.

* Desire to be an innovator and continuously work to enhance Liaison's Support Services by challenging ideas and taking risks, both independently and collaboratively.

* Obtained, or willingness to obtain, one or more Salesforce.com certifications

* Understanding of higher education

Location Boston, Massachusetts Minimum Experience Mid-level

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