Sr Worldwide Customer Success Specialist

2 weeks ago

Renton, United States Amazon Web Services, Inc. Full time

Sr Worldwide Customer Success Specialist - Amazon Connect Job ID: 2740028 | Amazon Web Services, Inc. Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience and contact center background, and skills necessary to help position AWS as the Cloud Contact as a Service (CCaaS) cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Amazon Connect team as a Service Acceleration Specialist The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. As AWS continues to grow rapidly, we seek a Sr Worldwide Sales Specialist responsible for driving adoption of Amazon Connect with enterprise customers in North America. This role will own a portfolio of Amazon Connect migration projects and manage them to completion. You will be responsible for overseeing overall project status, bringing in necessary resources from within AWS and our partners, and working with customer project managers to complete their customer experience transformation initiatives with Amazon Connect. Once customers have moved to Amazon Connect, you will help them identify opportunities to innovate and optimize their contact center environment. The Sr Worldwide Sales Specialist will closely align with the AWS account team and Customer Experience Specialist team. You will be at the heart of building our Amazon Connect business and helping customers adopt our enterprise-class CCaaS application. Your customers leverage our state-of-the-art service on AWS to innovate and deliver premier experiences to their employees and customer. If you are passionate about helping our customers deliver world-class customer experiences, and you are prepared to work in a fast-paced environment, execute against ambitious goals, and consistently embrace the Amazon Culture, then we welcome you to learn more about this exciting role. Key job responsibilities Own guiding complex, large scale, application deployments of Amazon Connect in North America, collaborating with teams in the field including Sales, Partners, Marketing, and other Specialists. Leverage your deep expertise in the Contact Center and customer experience domain to understand the most important customer problems in your region and enable account aligned teams in the field to solve them. Lead cross-functional initiatives to expand markets/accounts, develop scalable programs to drive adoption, and identify new opportunities within your domain. Develop and execute goals to drive long term growth in your geography, while meeting/exceeding revenue and non-revenue driven KPI’s. Bring customer data and market signals back to Worldwide teams to ensure we are prioritizing the building of the right features and services for our customers. Delivering monthly/quarterly business reviews and operational planning documents for your respective tech domain and geography. Increase adoption of Amazon Connect features over time and in a way that delivers value to customers. About the team The Customer Experience specialist team helps customers learn about and adopt Amazon Connect, the fast growing AWS service and a leader in the Contact Center as a Service (CCaaS) market segment. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS 5+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience 5+ years of business development, partner development, sales or alliances management experience Experience with project managing complex Contact Center as a Service (CCaaS) implementations Experience influencing internal and external stakeholders PREFERRED QUALIFICATIONS Experience with technology transformation initiatives Experience managing programs across cross functional teams, building processes and coordinating release schedules Deep understanding of cloud technologies, including public and hybrid cloud platforms. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr

  • Senior Customer Success Manager

    1 month ago

    Renton, United States Thales Full time

    Location: Washington, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy...

  • Senior Customer Success Manager

    1 month ago

    Renton, Washington, United States Thales Full time

    {"Key Responsibilities": "As a Senior Customer Success Manager at Thales, you will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service, and risk management. You will serve as the primary point of contact post-implementation, assume overall customer onboarding and...

  • Sr. Program Manager

    2 days ago

    renton, United States Amazon Stores Full time

    Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, and healthy behaviors and encourage employees to proactively manage their health and well being. To support this focus area, Amazon is seeking a leader to serve as our Program Manager for Worldwide WHS to build programs that create a...

  • Customer Support Specialist

    2 weeks ago

    Renton, Washington, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at TEKsystems. As a key member of our customer support team, you will be responsible for providing exceptional roadside assistance and handling truck breakdowns from initial intake to invoice/billing.Key ResponsibilitiesProvide timely and effective...

  • Customer Service Specialist

    3 days ago

    Renton, United States Sherwin-Williams Full time

    As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about products, and recommend appropriate solutions. Your responsibilities include promptly resolving customer concerns, meeting sales goals, and maintaining high product and store standards. Additionally, you will be...

  • Security Specialist

    4 weeks ago

    Renton, Washington, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.About Assets ProtectionAssets Protection (AP) teams at Target...

  • AR/Collections Specialist

    4 weeks ago

    Renton, Washington, United States Creative Financial Staffing Full time

    AR/Collections Specialist RoleWe are seeking a skilled AR/Collections Specialist to join our team in Renton. As an AR/Collections Specialist, you will be responsible for managing accounts receivable and collections processes, ensuring timely payment from customers.Key Responsibilities:Manage customer accounts by contacting customers regarding past-due...

  • Bilingual Retail Customer Service Specialist

    1 week ago

    Renton, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Asset Protection Specialist

    2 weeks ago

    Renton, Washington, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt The Home Depot, we are committed to providing a safe and secure environment for our customers and associates. As an Asset Protection Specialist, you will play a critical role in preventing financial loss caused by theft and fraud, while also supporting safety and environmental program compliance in our stores.Key...

  • Bilingual Customer Service Representative

    5 days ago

    Renton, Washington, United States Sherwin-Williams Full time

    Customer Service Specialist - BilingualWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, ensuring their needs are met and exceeded.Key...

  • Loss Prevention Specialist

    4 weeks ago

    Renton, Washington, United States Home Depot Full time

    {"Job Title": "Asset Protection Specialist", "Job Description": "Job SummaryThe Asset Protection Specialist plays a critical role in preventing financial loss and ensuring a safe and secure environment for our customers and associates. This position is responsible for identifying and mitigating risks, investigating incidents, and implementing strategies to...

  • Customer Solutions Expert

    3 weeks ago

    Renton, Washington, United States Magic Connections Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesIdentify and pursue new sales leads through targeted marketing...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Renton, Washington, United States Genie Healthcare Full time

    Job Title: Travel Nurse ICU SpecialistGenie Healthcare is seeking a skilled Travel Nurse ICU Specialist to join their team in Renton, Washington.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 16 weeks48 hours per weekShift: 12 hours, nightsEmployment Type: TravelGenie Healthcare is committed to providing...

  • Sanitation Specialist

    3 weeks ago

    Renton, Washington, United States Ocean Beauty Seafoods Full time

    Job Title: Sanitation - Hot SmokeWe are seeking a highly motivated and detail-oriented Sanitation Specialist to join our team at Ocean Beauty Seafoods LLC.Job Summary:The Sanitation Specialist will be responsible for maintaining the cleanliness and sanitation of our production facility, ensuring a safe and healthy work environment for our employees and a...

  • Travel Nurse RN Specialist

    4 weeks ago

    Renton, Washington, United States ADEX Healthcare Staffing LLC Full time

    Job DetailsJob Title: Travel Nurse RN SpecialistJob Type: Travel NursingSpecialty: TelemetryDuration: 13 weeksShift: 12 hours, nightsEmployment Type: TravelRequirements:Min 2+ years recent hospital experience requiredMust be able to start within 2-4 weeksOpportunity for extension upon successful completion of initial assignmentAbout the Company:ADEX...

  • Payroll Specialist

    6 days ago

    Renton, Washington, United States Northwest Center Full time

    Job Title: Payroll SpecialistNorthwest Center is seeking a highly skilled Payroll Specialist to join our accounting team. As a key member of our team, you will be responsible for the accurate preparation and processing of payroll for approximately 1,000 employees bi-weekly.Key Responsibilities:Prepare and process bi-weekly payroll, including manual payroll...

  • Travel Nurse RN

    1 month ago

    Renton, Washington, United States GHR Healthcare - Travel Division Full time

    Job Title: Travel Nurse RN - ICU SpecialistJob Summary:GHR Healthcare - Travel Division is seeking a highly skilled and dedicated travel nurse RN to join our team as an ICU Specialist. As a travel nurse RN, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional patient care and contributing to the success of our...

  • Retail Operations Specialist

    3 weeks ago

    Renton, Washington, United States LanceSoft, Inc. Full time

    {"Job Title": "Retail Specialist", "Job Description": "Job SummaryLanceSoft, Inc. is seeking a highly organized and detail-oriented Retail Specialist to join our team. As a Retail Specialist, you will be responsible for assisting the on-site BBE Account Management Team with seasonal workload increases, placing stock merchandise orders for customer requests,...

  • MRI Imaging Specialist

    4 weeks ago

    Renton, Washington, United States TotalMed Full time

    TotalMed is seeking a skilled MRI Imaging Specialist for a travel assignment in Washington. Our goal is to provide a seamless experience for our clients and candidates. Here's what we offer: * Competitive compensation * First-day medical benefits * A best-in-industry 401(K) retirement plan * Fiduciary services through Creative Planning As an MRI Imaging...

  • Sales Specialist Appliances

    3 weeks ago

    Renton, Washington, United States Lowe's Full time

    About the RoleWe are seeking a highly skilled Sales Specialist Appliances to join our team at Lowe's. As a Sales Specialist Appliances, you will be responsible for providing exceptional customer service and sales expertise to our customers.Key ResponsibilitiesProvide expert advice and guidance to customers on appliance products and services.Ensure that...