PT Customer Lead

2 months ago

Pasadena, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 341581_external_USA-MD-Pasadena
Address: USA-MD-Pasadena-350 Mountain Road
Store Code: Store 01668 Front End (7228270)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Salary range is between $15.00 - $22.50 Hrly

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Physical Therapist

    6 months ago

    Pasadena, United States Interim HealthCare Full time

    Home Health Physical Therapist (PT)  in Pasadena and West Side LA Area Step into a therapy career where you are valued, supported and empowered to make a positive impact in a patient’s life. As a Home Health PT for Interim HealthCare®, these are some of the cultural differences you’ll enjoy. What makes Interim HealthCare unique? More than 65 percent of...

  • Lead Physical Therapist

    4 weeks ago

    Pasadena, United States ProActive Physical Therapy Full time

    **The Lead PT will oversee patient care, mentor staff, and ensure the highest standards of clinical excellence. Job Description:** Patient Assessment: Conduct thorough evaluations of patients with orthopedic conditions, including history taking, physical assessments, and functional evaluations. Treatment Planning: Develop and implement individualized...

  • Per Diem PT

    3 months ago

    Pasadena, TX, United States South Pacific Rehab Services Full time

    EARN UP TO $1,000 by referring a clinician to the Enhance family of brands! About Us: South Pacific Rehab/Rehab Alliance is part of Enhance Therapies, a family of therapy companies with more than 30 years of industry leading experience. With over 7,000 therapists in 28 states and growing, we provide quality rehabilitation services to homecare, sub-acute,...

  • Team Lead

    1 month ago

    Pasadena, United States Caltech Full time

    Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community. Job Summary As a member...

  • Guest Experience Lead

    6 days ago

    Pasadena, Texas, United States McDonald's Full time

    Job Summary:As a Guest Experience Lead at McDonald's, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our guests. Your primary goal will be to ensure that every customer has a positive experience, from the moment they step into our restaurant to the moment they leave.Key Responsibilities:* Lead the...

  • Customer Service Representative

    1 month ago

    Pasadena, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 months ago

    pasadena, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 months ago

    Pasadena, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 months ago

    Pasadena, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    1 month ago

    pasadena, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 weeks ago

    Pasadena, Maryland, United States Giant Food Full time

    **About the Role**Giant is seeking a highly motivated and customer-focused individual to join our team as a Service Clerk. As a key member of our store team, you will play a vital role in ensuring our customers have an exceptional shopping experience.**Key Responsibilities**Customer Service: Provide excellent customer service by greeting customers, answering...

  • Retail Customer Service

    6 months ago

    Pasadena, United States EZCORP Full time

    Address: 2131 South Rickey St. Pasadena, Texas 77502 Brand: Circle Pawn We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and...

  • Customer Service Representative

    4 weeks ago

    Pasadena, Texas, United States EZCORP Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. In this role, you will have the opportunity to interact with customers daily, helping with sales and providing a friendly, courteous, and respectful environment that continues to set us apart from the competition.Key...

  • Lead Field Engineer

    3 weeks ago

    Pasadena, United States Viessmann Climate Solutions Full time

    Country: United States of America Location: CAT78: Pasadena,TX 290 Beltway Green Blvd, Suite 600 , Pasadena, TX, 77503 USA At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees...

  • Lead Field Engineer

    3 weeks ago

    Pasadena, United States Viessmann Climate Solutions Full time

    Country: United States of America Location: CAT78: Pasadena,TX 290 Beltway Green Blvd, Suite 600 , Pasadena, TX, 77503 USA At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees...

  • Lead Service Tech

    2 weeks ago

    Pasadena, United States Vallen Distribution Full time

    Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen‘s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections...

  • Customer Experience Manager

    1 month ago

    pasadena, United States Insight Global Full time

    Insight Global is looking for a Customer Experience Manager to join a large mortgage client of theirs in Pasadena, CA. This manager will be responsible for leading a team of customer experience specialists that are focused on providing the best consumer experience in the Mortgage Fulfillment division. In addition to overseeing a team of up to 8, this manager...

  • Customer Experience Manager

    1 month ago

    pasadena, United States Insight Global Full time

    Insight Global is looking for a Customer Experience Manager to join a large mortgage client of theirs in Pasadena, CA. This manager will be responsible for leading a team of customer experience specialists that are focused on providing the best consumer experience in the Mortgage Fulfillment division. In addition to overseeing a team of up to 8, this manager...

  • Customer Experience Manager

    1 month ago

    Pasadena, United States Insight Global Full time

    Insight Global is looking for a Customer Experience Manager to join a large mortgage client of theirs in Pasadena, CA. This manager will be responsible for leading a team of customer experience specialists that are focused on providing the best consumer experience in the Mortgage Fulfillment division. In addition to overseeing a team of up to 8, this manager...

  • Engineering Project Lead

    3 weeks ago

    Pasadena, United States Pinnacle Full time

    We are building a team of trailblazers, who embody growth, impact, and excellence. Job Description At Pinnacle, our vision is to make the world reliable, one customer at a time. What does Reliability mean to you? For Pinnacle, reliability means our customers can trust that their facilities operate when and how they are supposed to. With a focus on data,...