Guest Experience Lead

3 days ago


Pasadena, Texas, United States McDonald's Full time

Job Summary:

As a Guest Experience Lead at McDonald's, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our guests. Your primary goal will be to ensure that every customer has a positive experience, from the moment they step into our restaurant to the moment they leave.

Key Responsibilities:

* Lead the guest experience by checking in with customers and ensuring their needs are met
* Be the solution to guest concerns by handling issues professionally and providing a resolution
* Work collaboratively with your team to maintain a clean and welcoming restaurant environment

Requirements:

* A humble and hospitable demeanor
* Passion for helping and serving others (customers and fellow team members)
* Desire to learn and grow
* Ability to communicate effectively and anticipate customer needs

What We Offer:

* Competitive pay starting at $13.00 / hour plus cash incentives
* Employee discounts and free meals
* Paid sick leave and/or paid time off
* Tuition reimbursement and/or educational assistance
* Training and advancement opportunities
* Weekly direct deposit
* 401k plan*
* Medical, dental, and vision benefits*
* And much, much more*

Equal Employment Opportunity:

McDonald's is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels valued, respected, and supported. If you require an accommodation to participate in the application process or to perform the essential functions of this role, please contact us at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.



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