Patient & Customer Experience Specialist
1 week ago
Job Description
Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality.
Job Responsibility
- Role models Culture of C.A.R.E. and patient-centered organizational values.
- Maintains ongoing communication with patients, families and team members.
- Supports the development, implementation and evaluation of patient/customer experience-based programs, projects and improvements.
- Gathers key information to prepare presentations, documents and reports.
- Demonstrates basic understanding of how to collect and interpret patient experience feedback, data and performance metrics.
- Collaborates with site-based leadership to promote and sustain patient experience strategic plan.
- Participates in patient/customer experience improvement effofts; provides support for meetings and events.
- Coordinates educational and training programs aimed at engaging team members in patient/customer experience culture .
- Provides emotional support to patients, families, visitors and team members (ie during rounding, phone calls and/or other interactions) .
- Performs service recovery, follows policies/procedures regarding concern and complaint management, escalates to leadership, when appropriate .
- Operates under general guidance and work assignments are varied in complexity and may require interpretation and independent decisions on course of action.
- Performs related duties as required.
- All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 1-3 years of relevant experience, required.
- RN, LMSW or LCSW strongly preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
-
woodbury, United States Patient First Full timeSign-On Bonus! The responsibilities of this job include, but are not limited to the following: Following the laboratory’s procedure for specimen collection, handling, and processing, as well as test analyses, reporting, and maintaining records of test results; Following the laboratory’s quality control policies; Documenting all quality controls...
-
Woodbury, United States Patient First Full timeSign-On Bonus!The responsibilities of this job include, but are not limited to the following:Following the laboratory’s procedure for specimen collection, handling, and processing, as well as test analyses, reporting, and maintaining records of test results; Following the laboratory’s quality control policies;Documenting all quality controls...
-
woodbury, United States Patient First Full timeSign-On Bonus! The responsibilities of this job include, but are not limited to the following: Following the laboratory’s procedure for specimen collection, handling, and processing, as well as test analyses, reporting, and maintaining records of test results; Following the laboratory’s quality control policies; Documenting all quality controls...
-
Customer Experience Specialist
1 week ago
Woodbury, United States Northwell Health Full timeJob Description Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality. Job Responsibility Role models Culture of C.A.R.E. and patient-centered...
-
Retail Experience Specialist
5 days ago
Woodbury, Connecticut, United States NIKE Full timeRetail Experience Specialist RoleWe are seeking a Retail Experience Specialist to join our team at the Nike Factory Store in Woodbury Common, New York. In this role, you will be responsible for creating an exceptional customer experience by providing personalized service, showcasing products, and driving sales.The estimated annual salary for this position is...
-
woodbury, United States Patient First Full timeSign-On Bonus! The responsibilities of this job include, but are not limited to the following: Following the laboratory’s procedure for specimen collection, handling, and processing, as well as test analyses, reporting, and maintaining records of test results; Following the laboratory’s quality control policies; Documenting all quality controls...
-
Store Experience Specialist
3 weeks ago
Woodbury, Connecticut, United States NIKE Full timeJob SummaryNike is seeking a highly motivated and customer-focused individual to join our retail team as a Store Experience Specialist.As a Store Experience Specialist, you will be responsible for delivering an exceptional customer experience by providing personalized service, answering product questions, and making recommendations.Estimated Salary:...
-
Patient Care Specialist
3 weeks ago
Woodbury, Minnesota, United States Agape Care Group Full timeOverview">We're seeking a dedicated Patient Care Specialist to join our team. As a key member of our care team, you'll play a vital role in delivering exceptional patient experiences.">About Agape Care Group">A leading provider of hospice, palliative, and pediatric comfort care, Agape Care Group is committed to serving patients with compassion and...
-
Woodbury, NJ, United States Patient First Full timeSign-On Bonus! The responsibilities of this job include, but are not limited to the following: Following the laboratory’s procedure for specimen collection, handling, and processing, as well as test analyses, reporting, and maintaining records of test results; Following the laboratory’s quality control policies; Documenting all quality controls...
-
Customer Experience Associate
2 weeks ago
Woodbury, United States Saks OFF 5TH Full timeSaks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All...
-
X-ray Technologist
3 weeks ago
Woodbury, United States Patient First Full timePatient First is accepting applications for X-ray Technologist in the Woodbury, New Jersey area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.*Sign-on Bonus!**Student Loan...
-
Radiologic Technologist Opportunity
3 weeks ago
Woodbury, United States Patient First Full timeAt Patient First, we are seeking a skilled and dedicated Radiologic Technologist to join our team in the Woodbury, New Jersey area. As a Radiologic Technologist, you will be responsible for obtaining high-quality x-rays using correct positioning and radiation exposure.About UsPatient First is a leading healthcare provider that prioritizes patient care and...
-
Customer Support Field Specialist
3 weeks ago
Woodbury, New York, United States Clever Devices Ltd. Full timeJob OverviewClever Devices Ltd. is a leading provider of innovative technology solutions for the transit industry. As part of our team, you will play a vital role in ensuring the smooth operation of our electronic and computerized equipment at customer facilities.About the RoleThe Customer Support Field Specialist will be responsible for handling field...
-
Patient Service Representative
4 weeks ago
Woodbury, United States AdvoCare Full timeThe Patient Service Representative serves as a primary link between patient and office. The Patient Services Representativeis responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other duties as required. Advocare, LLC is a partnership of the top doctors in New...
-
Full-Time Customer Experience Coor
3 weeks ago
Woodbury, United States The TJX Companies, Inc. Full timeOpportunity: Contribute To The Growth Of Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role...
-
Full-Time Customer Experience Coor
3 weeks ago
Woodbury, United States TJX Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that m Customer Experience, Experience, Customer Service, Associate
-
Patient Intake Services Specialist
3 weeks ago
Woodbury, United States Twin Cities Orthopedics Full timeThe Patient Intake Services Specialist is responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service.This is a full-time position working M-F from 8:30 am - 5:00 pm in Woodbury, MN.Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of...
-
Patient Care Technician
4 months ago
Woodbury, United States Fresenius Medical Care North America Full time**PURPOSE** **AND** **SCOPE:** Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies....
-
Patient Service Representative
4 weeks ago
Woodbury, United States AdvoCare Full timeThe Patient Service Representative serves as a primary link between patient and office. The Patient Services Representativeis responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other duties as required.Advocare, LLC is a partnership of the top doctors in New...
-
Administrative Specialist
3 weeks ago
Woodbury, United States Lloyd Staffing Full timeWe are seeking a detail-oriented and customer-focused Client Coordinator. In this role, you will be responsible for handling inquiries from clients, physicians, nurses, or their representatives and performing a variety of clerical and data processing Administrative Specialist, Specialist, Administrative, Staffing