Customer Success Manager
2 months ago
At Chime, we're passionate about creating products that help people Unlock Financial ProgressTM. We're a financial technology company, not a bank*, founded on the idea that basic banking should be helpful, transparent, and fair.
At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps employers support their employees at any point in their financial journeys, creating a more financially healthy and engaged workforce, empowering them to own the long-term value of their work and achieve their financial goals.
We are a dynamic team of innovators driven by our mission. Joining Chime Enterprise means being part of a fast-moving startup culture within the larger organization at Chime, offering room for bold experimentation, big decisions, and exciting growth opportunities. We're revolutionizing the future of work and unlocking potential for both employers and employees alike-want to join us?
About the role
We are seeking a dedicated and experienced Customer Success Manager to join our dynamic team. In this role, you will play a crucial part in ensuring the success and satisfaction of our valued clients. Your primary responsibilities will include client retention, satisfaction, onboarding, and maintaining strong relationships across our client base. You will work closely with various teams within the company to deliver exceptional service and support.
This role is required to be in office five days a week.
In this role, you can expect to
- Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and comprehensive understanding of our products and services.
- Client Engagement: Proactively engage with clients to understand their needs, address concerns, and ensure ongoing satisfaction and retention.
- Benefit Communication: Create and deploy an intensive benefit communication plan to drive program enrollment.
- Metrics Monitoring: Monitor client enrollment and engagement metrics, providing regular reports to internal and external stakeholders, while identifying opportunities for improvement.
- Relationship Management: Own and nurture relationships with assigned clients, acting as their main point of contact and advocate within the company.
- Cross-Functional Collaboration: Work closely with sales, operations, marketing, and product teams to address client needs, escalate issues when necessary, and advocate for product enhancements based on client feedback.
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar position.
- Strong interpersonal skills with the ability to build rapport and trust with clients.
- Excellent communication and presentation skills, both written and verbal.
- Ability to prioritize, multitask, and manage time effectively in a fast-paced environment.
- Analytical mindset with the ability to interpret data and trends.
- Experience working in a cross-functional team environment.
- Familiarity with CRM software and customer success tools is a plus.
- Bachelor's degree.
Why Join Us?
- Opportunity to work with a passionate team dedicated to client success and innovation.
- Competitive salary and benefits package.
- Career growth and development opportunities in a rapidly expanding company.
- Collaborative and inclusive work environment where your ideas are valued.
At Chime, we believe that everyone can achieve financial progress. We're passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.
We created Chime-a financial technology company, not a bank* founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.
So far, we're well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we're inspired by our members' dreams and successes, big and small.
We're uniting everyday people to unlock their financial progress-will you join us?
*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.
What we offer
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Take Care of Yourself Days
- 1% of your time off to support local community organizations of your choice
- Mental health support with therapy and coaching through Modern Health
- 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
- Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
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