Patient Services Coordinator

1 month ago

Austin, United States Austin Regional Clinic Full time

** Patient Services Coordinator (Ortho/Front Desk Admin)**

**Job Category****:** Office & Clerical **Requisition Number****:** SENIO03958 Showing 1 location **Job Details**

**Description**

**ABOUT AUSTIN REGIONAL CLINIC:**

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years We are one of central Texas largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit

**PURPOSE**

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

**ESSENTIAL FUNCTIONS**

* Books appointments utilizing computer system**.** When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.

* Greets patients and arrives them on computer system.

* Verifies insurance eligibility by using online resources, Medifax, etc.

* Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.

* Collects payments from patients, posts amounts, and balances drawer for end of day deposit.

* Prints face sheets, receipts, and other documents as needed.

* Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.

* Confirms in advance patient appointments.

* Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.

* Verifies Workers Compensation claims, ensures that paperwork is complete, and performs follow-up.

* Assists patients with setting up payment plans.

* Issues receipts for payment.

* Books follow-up appointments.

* Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.

* Regular and dependable attendance.

* Follows the core competencies set forth by the Company, which are available for review on CMSweb.

* Works holiday shift(s) as required by Company policy.

**OTHER DUTIES AND RESPONSIBILITIES**

* May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.

* Creates master deposit as directed.

* Responsible for handling the sort/distribute of Rightfax documents.

* Processing onsite release of information requests.

* Priority on-sight sorting, scanning, numbering loose papers

* Runs wait list report and distributes as directed.

* Performs other duties as assigned.

**QUALIFICATIONS**

**Education and Experience**

**Required:** High school diploma or GED. Experience using a PC in a Windows environment. ***Considerations will be made for those with more experience**

**Preferred:** Experience working in a medical setting.

**Knowledge, Skills and Abilities**

* Knowledge of medical insurance.

* Excellent customer service skills.

* Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.

* Excellent interpersonal & problem solving skills.

* Ability to work in a team environment.

* Ability to manage competing priorities.

* Ability to engage others, listen and adapt response to meet others needs.

* Ability to align own actions with those of other team members committed to common goals.

* Excellent verbal and written communication skills.

* Ability to perform job duties in a professional manner at all times.

* Ability to understand, recall, and communicate, factual information.

* Ability to understand, recall, and apply oral and/or written instructions or other information.

* Ability to organize thoughts and ideas into understandable terminology.

* Ability to apply common sense in performing job.

**Work Experience:** Monday through Friday from 8am to 5pm.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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