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Security Control Center Operator

2 months ago

Franklin, United States Northwestern Mutual Full time
At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Full-time role with benefits at a Fortune 100 company  

Location : Primarily Franklin, WI Campus (rotational opportunities at Milwaukee, WI Campus)  

Hours : 3rd Shift - Tuesday-Saturday 2:00PM - 10:30PM  

Shift Differential Included 

What’s the role? 

As a best-in-class enterprise Corporate Security Control Center Operator for Northwestern Mutual, you will serve as the primary point of contact for the 24/7/365 Northwestern Mutual SCC, which is responsible for creating an environment that inspires others to achieve theirs by blending a thorough knowledge of security processes and technology with company values. SCC Operators take appropriate actions that promote and maintain safety and security for people and facilities. 

This position requires excellent attention to detail, as the SCC operator will proactively monitor and analyze data from intelligence platforms on emerging incidents, as well as other adverse situations that could negatively impact business operations and/or the safety and security of Northwestern Mutual workforce, facilities, guests, or assets. The SCC Operator will also monitor the department’s enterprise access control/video surveillance system for irregularities and assign resources, as appropriate. The ideal candidate will also rotate through posts in our enterprise security control centers, patrol our campuses in Milwaukee and Franklin, assist at the main lobbies and provide security at Company special events. 

Security experience in a corporate environment, strong customer service skills, and foundational computer skills are critical to the success of our Security Control Center Operators. Specific platforms within NM’s Enterprise Security environment can be taught. 

Technical Environment : Milestone XProtect Video Management Software, CloudGate Enterprise Visitor Management System, Metasys Building Automation System, JCI Fire Panels, Microsoft Office Suite, Zoom 

Primary Responsibilities: 

  • In our security control centers you will serve as the primary business hours point-of-contact for the 24/7/365 Northwestern Mutual SCC to monitor the safety and security of Northwestern Mutual workforce, guests, and facilities.    

  • Monitor and dispatch alarms received from integrated security technology (access control, CCTV, intercoms, and fire alarms) and building automation systems.  

  • Coordinate response to emergency incidents using security technology and two-way radios, handle incoming/outgoing telephonic and electronic communication, process ID cards, and document activities using a variety of methods. 

  • Dispatch calls for service of reported incidents to security partners, emergency services (911), and other internal departments following proper policies and procedures.  

  • When patrolling you will use an engagement model of behavior and make proactive observations of potential risks to ensure a safe and secure campus experience for our workforce and visitors. You will also serve as a first responder to emergency incidents  

  • Utilize a variety of global risk and intelligence platforms to monitor, identify, and mitigate business risk to the company, its employees, and assets presented by man-made events, natural disasters, or geopolitical developments.  

  • Using standard practices and good judgment, identify and respond to urgent situations to maintain safety for people and property. 

  • Plan, prepare, and conduct regular tests of platforms, review test results, identify gaps and report results to security leadership  

  • Compile daily reports and incident reports as needed  

  • Serve as the primary resource during crisis events and incident escalation.  

  • Apply analytic methods and techniques to identify and analyze raw information for the purpose of substantiating alleged suspicious activity, generating investigative leads, and deducing the proper course of action.  

  • Apply inductive reasoning skills to provide a proactive approach to mitigate potential threats  

  • Monitor the operations center; conduct safety and security checks/audits as required. 

  • Provide security related services to Northwestern Mutual employees and visitors in a way that demonstrates customer service, tact, confidentiality, and integrity. 

  • Participate in the continuous improvement of processes and services to develop your career and advance the capabilities of the team. 

  • Use solid critical thinking, interpersonal, and communication skills to resolve issues effectively. 

Bring Your Best What this role needs:  

  • A minimum of two years of experience in a corporate or professional environment that includes performance under demanding conditions. 

  • Excellent customer service in a professional environment. 

  • Experience using video management and access control systems. 

  • Proficiency in Microsoft suite of products. 

  • Valid driver's license with an acceptable driving record. 

  • Able to work weekends and some holidays as part of the work schedule. 

  • Current certification in First Aid/CPR/AED and bloodborne pathogen training preferred. Must be certified within first 6 months of employment.  

  • High School Graduate or GED required.  

  • Associates degree or 60 credits of post-secondary education from an accredited institution preferred. 

  • Experience as a risk or intelligence analyst desirable  

Physical Requirements:  

  • Lift with assist barricades 10-30 lbs, infrequent  

  • Lift/carry CO2 extinguishers 20 lbs for 500 feet, infrequent  

  • Lift/carry traffic cones 3-8 lbs, infrequent  

  • Lift/carry ERT bags 15 lbs, infrequent  

  • Lift/carry with assist a person during Emergency Response activities up to 250 lbs, rare  

  • Walk up to 7 hours per shift when on patrol  

  • Climb up to 500 steps per shift when on patrol  

  • May require use of feet to operate a vehicle  

  • Weight Requirements: Up to 80 lbs -Infrequently/Occasionally  

#LI-Onsite 

>THIS JOB IS PART OF A GROUP OF JOBS CONSIDERED ESSENTIAL SERVICES. ALL ESSENTIAL SERVICES EMPLOYEES ARE EXPECTED TO MAKE EVERY REASONABLE EFFORT POSSIBLE TO REPORT FOR WORK; EVEN DURING INCLEMENT WEATHER CONDITIONS. 

Compensation Range:

Pay Range - Start:

$15.95

Pay Range - End:

$29.63

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion. 

  • Flexible work schedules
  • Concierge service
  • Comprehensive benefits
  • Employee resource groups
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