Customer Service Representative

3 weeks ago

Novi, Michigan, United States Berkshire Production Supply Full time
Job Description
Berkshire eSupply is a dynamic organization dedicated to supporting independent distributors with the products and services required to compete in the rapidly evolving industrial marketplace.

With more than 2,500 suppliers, we have more than 2 million industrial/MROP products available online, dispersed from three strategically located distribution centers - Detroit, Los Angeles and Houston. In the spirit of 4.0 logistics, our state-of-the-art automated fulfillment centers are fully heated & air-conditioned. Our same-day shipping capabilities enable 1- & 2-day delivery to most of the U.S. and fast delivery times outside of the U.S. Berkshire eSupply has various ready-made tools connecting all aspects of the supply chain, aiming to deliver the perfect blend of technology, talent, data, and products.

Besides our vast inventory and logistics capabilities, Berkshire eSupply's services such as private label e-commerce platforms, private label vending solutions, and marketing support options make us a formidable partner for independent distributors looking to provide their customer base a level of service that can surpass the national distributors. With the Berkshire eSupply Network, independents can "Harness the Power of e."

We are currently looking to add to our growing team of Customer Service Representatives at Berkshire eSupply. In this position, you will act as a liaison between external & internal parties, provide product information, answer questions, and resolve issues with accuracy & efficiency. We will provide the training you need to effectively & efficiently use our systems, so what we're looking for is someone who is patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers.

Why join the Berkshire eSupply Team?
  • Flexible Schedule
  • Paid Holidays, Paid Vacation, and Attendance Awards
  • Competitive Pay and Overtime Eligible
  • Growth opportunity locally & nationally (we promote from within)
  • Tuition Reimbursement
  • 401(k) with Company Match
  • PPO Medical, Vision, and Company Paid Dental
  • Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
  • Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
  • Work out of our newly constructed Novi office with all new modern furnishings & equipment
  • Check out our website for more information https://berkshireesupply.atsondemand.com/index.cfm?cid=512919
If your experience aligns with the description below and you're ready to be a part of a growing team that is changing the game for independents, then click Apply Now Placement will occur ASAP.

POSITION RESPONSIBILITIES:
  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
  • Display a thorough understanding of Berkshire eSupply products and features in order to accurately respond to requests for quotes & product information via phone & email.
  • Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
  • Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
  • Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
  • Other duties as assigned.
Experience and Skills
THE MOST QUALIFIED CANDIDATES WILL HAVE:
  • 2+ years of experience in Customer Service
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION:
  • Excellent communication skills including verbal, written, and interpersonal are required
  • Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
  • Strong problem solving and deductive reasoning skills
  • Customer-centric attitude and a desire to grow with & contribute to customer-focused company
  • Must have the ability to establish rapport and build demand over the phone
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work with cross-functional teams to achieve company goals
This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our Novi, MI facility, so only candidates residing in the Metro Detroit area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Customer Service Representative

    2 days ago

    Novi, Michigan, United States Gordon Food Service Part time

    Company OverviewGordon Food Service is a leading food distributor and retailer with a long history of delivering exceptional customer service.Job SummaryWe are seeking a motivated and detail-oriented individual to join our team as a Store Associate. In this role, you will be responsible for providing excellent customer service, stocking products, maintaining...

  • Customer Service Representative

    2 days ago

    Novi, Michigan, United States FYZICAL Therapy and Balance Centers Full time

    Job Description Job Description If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Novi, MI, that is a perfect fit for youAs the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Representative

    1 day ago

    Novi, Michigan, United States Burlington Part time

    Burlington is seeking a friendly and helpful Customer Service Representative to provide an exceptional shopping experience for our customers. Key responsibilities include:Delivering excellent customer service with a positive attitudeRinging up sales on the register efficiently and accuratelyAssisting customers with purchases and answering questionsPerforming...

  • Customer Service Representative

    2 days ago

    Novi, Michigan, United States Michaels Stores Full time

    About Michaels StoresMichaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity for our customers and team members alike.Job OverviewWe are seeking a talented Customer Service Representative to join our team. As a key member of our store team, you will be...

  • Customer Service Representative

    8 hours ago

    Novi, Michigan, United States Walmart Full time

    Job DescriptionAt Walmart, we are committed to delivering exceptional customer service and creating a positive shopping experience for our members. As a Customer Service Representative, you will play a key role in achieving this goal by ensuring that our club is well-maintained, our members are satisfied, and our products are available and accessible.The...

  • Customer Service Representative

    2 days ago

    Novi, Michigan, United States The Salvation Army USA Central Territory Part time

    The Salvation Army USA Central Territory is a non-profit organization with a mission to provide excellent customer service and maintain a clean work environment.As a Customer Service Representative, you will be responsible for handling each transaction with accuracy, providing professional appearance at all times, and adhering to dress code.This role...

  • Customer Service Representative

    1 week ago

    Novi, Michigan, United States Malinda Mims - State Farm Agent Full time

    Benefits:Competitive salaryFree food & snacksPaid time offSigning bonusTraining & developmentROLE DESCRIPTION:High-Level State Farm Agent Team Member - Customer Service Opportunity in Novi, MIAs a Customer Service Representative with Malinda Mims State Farm, you will play a pivotal role by creating exceptional client experiences and providing outstanding...

  • Customer Service Representative

    2 days ago

    Novi, Michigan, United States Malinda Mims - State Farm Agent Full time

    Job Description Job Description Benefits:Competitive salaryFree food & snacksPaid time offSigning bonusTraining & developmentROLE DESCRIPTION: High-Level State Farm Agent Team Member - Customer Service Opportunity in Novi, MIAs a Customer Service Representative with Malinda Mims State Farm, you will play a pivotal role by creating exceptional client...

  • Customer Service Representative

    1 week ago

    Novi, Michigan, United States Terri Anderson-Berger - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...

  • Customer Service Representative

    1 week ago

    Novi, Michigan, United States R1 Revenue Cycle Management Full time

    Location: Ascension St. John's Providence NoviShift Hours: PRN, part-time, Must be available for on call Sunday - Monday, 7:00 AM - 7:00 PMR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep...

  • Customer Service Representative

    1 week ago

    Novi, Michigan, United States R1 Full time

    Location: Ascension St. John's Providence NoviShift Hours: PRN, part-time, Must be available for on call Sunday - Monday, 7:00 AM - 7:00 PMR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep...

  • Customer Service Representative

    3 weeks ago

    Novi, Michigan, United States R1 Revenue Cycle Management Full time

    Location: Ascension St. John's Providence NoviShift Hours: PRN, part-time, Must be available for on call Sunday - Monday, 7:00 AM - 7:00 PMR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep...

  • Customer Service Associate

    4 weeks ago

    Novi, Michigan, United States Gordon Food Service Part time

    **Welcome to Gordon Food Service!**We are a family-owned business that has been serving customers for over 120 years. Our commitment to quality, customer service, and community involvement sets us apart from other companies in the industry.**Job Summary**As a Store Associate, you will be part of a dynamic team that works together to deliver exceptional...

  • Customer Service Representative

    4 days ago

    Novi, Michigan, United States The Salvation Army USA Central Territory Part time

    About The PositionThis Part-Time Sales Associate position is an excellent opportunity for individuals who are passionate about providing exceptional customer service and working in a dynamic retail environment.ResponsibilitiesProvides accurate and efficient customer service, resolving issues promptly and professionallyMaintains a high level of product...

  • Customer Service Representative

    2 days ago

    Novi, Michigan, United States Chico's FAS Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. The ideal candidate will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a visually appealing store environment.

  • Customer Service Representative

    1 day ago

    Novi, Michigan, United States Floor & Decor Full time

    Job Summary: Floor & Decor is seeking a Store Team Member to join our team as a Cashier. In this role, you will provide excellent customer service, process transactions, and support other team members to achieve store goals and objectives.Main Duties:Interact with customers in a positive and professional manner;Process transactions accurately and efficiently...

  • Customer Service Representative

    3 days ago

    Novi, Michigan, United States The Salvation Army Central Territory Part time

    The Salvation Army Central Territory is seeking a dedicated and customer-focused individual to join our team as a Part Time Store Donation Attendant.**Job Summary:**This role involves providing exceptional customer service to donors, maintaining a clean and organized donation area, and handling transactions with accuracy.**Key Responsibilities:**Provide...

  • Customer Service Representative I

    2 weeks ago

    Novi, Michigan, United States CorVel Full time

    The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Answer phone calls, return phone calls Answer emails from clients, providers and...

  • Customer Service Representative

    9 hours ago

    Novi, Michigan, United States The Salvation Army Central Territory Part time

    Job OverviewThis role is responsible for providing exceptional customer service, handling cash transactions accurately, and maintaining a clean and organized store environment. If you are a team player with excellent communication skills, we encourage you to apply.

  • Customer Service Liaison

    1 day ago

    Novi, Michigan, United States Malinda Mims - State Farm Agent Full time

    Company Overview:Malinda Mims - State Farm Agent is a dynamic and mission-driven team that prioritizes the needs of our community. As a Customer Service Representative, you will play a pivotal role in creating exceptional client experiences and providing outstanding service to our valued clients while achieving your professional goals.We are seeking a highly...