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Projects Officer

4 months ago

California, United States Groupe Henner Holding SAS Full time

YOUR POSITION AND LIFE AT HENNER Your position is based in Neuilly sur Seine. As part of our Transformation Projects Department, which reports to the International Operations Division (300 employees), we are recruiting a Project officer – Customer Experience to meet our growth challenges. Our projects address 2 main challenges: - Optimize the day-to-day running of our customer services by deploying tools and optimizing internal processes. - Guarantee our competitiveness by developing new services or processes to improve the customer experience. The tasks entrusted to him/her are as follows: - Analyze the existing situation: understand needs, priorities and constraints, identify irritants, collect and analyze existing data and documents, conduct interviews with key contacts... - Define the target: lead workshops, formalize new processes, propose solutions, write functional specifications... - Implement change management: prepare training materials, run training sessions, formalize communication materials... - Steering and monitoring: leading scoping meetings, project and steering committees, coordinating all stakeholders, sharing identified risks and potential alerts to minimize their impact, analyzing KPIs and quality indicators... - Encourage customer culture and promote it within the Group When you join our teams, you'll benefit from an induction program to help you get to grips with the job and our business. You can start work on a permanent contract in the next few days (or weeks), depending on your availability. You will benefit from all the social advantages granted to our teams: 13th month, vacation bonus, variable bonus if you reach your targets, profit-sharing bonus, company savings plan and pension scheme with an attractive employer contribution, childcare bonus, luncheon vouchers, medical teleconsultation, 12 RTT per year in addition to your paid vacations, 100% coverage of the basic Mutuelle plan. You're guaranteed a healthy work/life balance thanks to our company-wide agreements and a flexible work organization that allows you to telework up to 2 days a week, or even 3 days for disabled people, carers or pregnant employees. YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION You have a 5-year degree with experience in consulting or project management in a service company; knowledge of the insurance industry would be a plus... but we're just as interested in your personality. You must have a good command of spoken and written English, and be at ease with Excel and Power Point. You are autonomous, curious and rigorous. You like to make proposals and are able to synthesize information while being at ease communicating with different internal and external contacts. In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive working environment. HENNER PRESERVES ALL YOUR LIVES We know you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it. At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our own family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership).

We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).

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