Operational Readiness Coordinator

1 month ago

WinstonSalem, United States The Clearing House Full time
Position Summary:

The Operational Readiness Coordinator's responsibilities include ensuring the Production Support Operations teams and Implementation teams are prepared to support and assist TCH clients on all the TCH service offerings. This includes preparing for teams for the introduction of new services, applications or features to the Client Implementation and production support teams. Preparing management reports, monthly key metric reports and audit reports, ensuring client certification scripts, testing documentation and program checklists have been completed and annual review of procedures and frameworks are conducted. This position will work with various Internal teams and subject matter experts to design & define processes and implementations as a liaison with TCH's Production Support Teams.

Qualifications required:
  • Bachelor's degree in business or an information technology-related field
  • 3+ years financial industry experience including payments experience documenting operational processes and product requirements/specifications
  • Strong understanding in Agile methodologies and experience with Jira
  • Proficiency in MS Office Suite of tools
  • Strong verbal and written communication skills
  • Strong analytical and statistical skills
  • Detail oriented with strong organizational and problem-solving skills
Qualifications desired:
  • Degree related to business, and/or involving business analysis
  • Minimum 3 years professional experience in analytics position; banking background preferred
  • Experience with banking payment products, Operations and Technology
  • Able to work independently
  • Strong understanding of Risk, Compliance and Governance policies
Essential functions and responsibilities:
  • Maintain Operational Readiness program documentation
  • Monitor and report ongoing TCH client certification results
  • Update/Maintain yearly audit spreadsheet and reports
  • Setup training sessions with product and technology teams
  • Oversee updates of daily process documentation
  • Work with banks/CU, fintechs and internal units on training and testing
  • Support TCH Product team initiatives, including project meetings, bank test certifications and documentation
  • Participate in ongoing automation efforts for monitoring and reporting
  • Interact with implementation and production support teams on client requests
Success factors/job competencies:
  • Able to review functional and technical specifications and identify the support, documentation, training and monitoring requirements.
  • Possess the analytical skills to compare the expected application/system results to actual results.
  • Complete assigned work accurately and within the agreed upon schedule.
  • Possess the collaboration skills to bring various experts together to document production support requirements.

Physical demands and work environment: Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

  • Operational Readiness Coordinator

    1 week ago

    Winston-Salem, United States Sparks Group Full time

    Job Summary/Company: Sparks Group in partnership with a financial services company is seeking an Operational Readiness Coordinator. As the Operational Readiness Coordinator, you will be responsible for supporting various teams with new service introductions, reporting and auditing reports, ensuring certification scripts, testing documentation and program...

  • Operational Readiness Coordinator

    4 weeks ago

    Winston-Salem, United States Sparks Group Full time

    Job DescriptionJob DescriptionJob Summary/Company:Sparks Group in partnership with a financial services company is seeking an Operational Readiness Coordinator. As the Operational Readiness Coordinator, you will be responsible for supporting various teams with new service introductions, reporting and auditing reports, ensuring certification scripts, testing...

  • Operational Readiness Coordinator

    4 weeks ago

    Winston-Salem, United States RTA US Full time

    Job DescriptionJob DescriptionRussell Tobin is seeking an Operations Coordinator with project manager experience for a large banking network company based in Winston- Salem, NC. The Operational Readiness Coordinator’s responsibilities include ensuring all testing requests from internal and external clients are appropriately supported, assigned, and...

  • Operational Readiness Coordinator

    3 weeks ago

    Winston-Salem, United States Sparks Personnel Services, Inc. Full time

    Maintain and update program documentation, monitor certification results, and oversee annual audits. Conduct training sessions for internal and external stakeholders, support product team initiatives, and assist with bank test certifications and docu Coordinator, Operation, Operations, Manufacturing, Staffing

  • Operational Readiness Team Lead

    4 weeks ago

    Winston-Salem, North Carolina, United States Sharp Decisions Full time

    Company Overview: At Sharp Decisions, we strive to be the industry leader in delivering exceptional service offerings to our clients. Our team is dedicated to ensuring that our Production Support Operations teams and Implementation teams are well-prepared to support and assist our customers on all their service needs.Salary: The estimated salary for this...

  • Information Technology Project Coordinator

    3 weeks ago

    winston-salem, United States TechTriad Full time

    Project Operational CoordinatorWinston Salem, NC - HybridFull TimePosition Summary:The Operational Readiness Coordinator’s responsibilities include ensuring the Production Support Operations teams and Implementation teams are prepared to support and assist clients on all the service offerings. This includes preparing for teams for the introduction of new...

  • Information Technology Project Coordinator

    3 weeks ago

    winston-salem, United States TechTriad Full time

    Project Operational CoordinatorWinston Salem, NC - HybridFull TimePosition Summary:The Operational Readiness Coordinator’s responsibilities include ensuring the Production Support Operations teams and Implementation teams are prepared to support and assist clients on all the service offerings. This includes preparing for teams for the introduction of new...

  • Information Technology Project Coordinator

    4 weeks ago

    Winston-Salem, United States TechTriad Full time

    Project Operational CoordinatorWinston Salem, NC - HybridFull TimePosition Summary:The Operational Readiness Coordinator’s responsibilities include ensuring the Production Support Operations teams and Implementation teams are prepared to support and assist clients on all the service offerings. This includes preparing for teams for the introduction of new...

  • Information Technology Project Coordinator

    3 weeks ago

    Winston-Salem, United States TechTriad Full time

    Project Operational CoordinatorWinston Salem, NC - HybridFull TimePosition Summary:The Operational Readiness Coordinator’s responsibilities include ensuring the Production Support Operations teams and Implementation teams are prepared to support and assist clients on all the service offerings. This includes preparing for teams for the introduction of new...

  • Coordinator, Event and Facility Operations, Department of Athletics

    2 months ago

    Winston-Salem, United States InsideHigherEd Full time

    Application Instructions:External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of...

  • Operations Coordinator

    4 weeks ago

    Salem, Oregon, United States H&R Block Full time

    OverviewAs an Operations Administrative Assistant at H&R Block, you will provide support to the District Operations Coordinator and other teams within the region. Your primary responsibilities will include managing operational and hiring support, ordering supplies, and performing general administrative tasks. You will also serve as a single point of contact...

  • Aspiring Restaurant Operations Manager

    3 weeks ago

    Winston-Salem, North Carolina, United States Carrols Corporation Full time

    At Carrols LLC, we're on a mission to deliver exceptional dining experiences to our guests. As an Assistant Manager, you'll play a critical role in driving business success across our extensive network of over 800 Burger King restaurants.The Carrols Management Development Program is renowned for its comprehensive and cutting-edge approach to manager...

  • Data Entry Coordinator

    6 days ago

    Winston-Salem, United States Stark Exterminators Inc Full time

    Data Entry CoordinatorStark Exterminators is looking to hire a full-time Data Entry Coordinator to provide uncompromised service, support, and administration to internal and external Service Center customers. This role is responsible for reading and understanding service agreements, and digitally transcribing them into our client management software system....

  • Lowboy Operator

    2 months ago

    Winston Salem, United States Vulcan Materials Company Full time

    Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people...

  • Sales Coordinator

    2 weeks ago

    Winston-Salem, United States Embassy Suites Winston Salem Full time

    Job Description: The sales Coordinator is responsible for all administrationduties to include but not limited to coordinating group room blocks in the PMSsystem, taking over the group bookings for the sales teams once the group goesdefinite, clerical contracting, data entry into Delphi, collecting all methods ofpayments, enter pick up into the sales system,...

  • Clinical Research Coordinator

    4 weeks ago

    Winston-Salem, United States Novant Health Full time

    Overview The Clinical Research Coordinator (CRC) is a professional working under the direction of their Novant Health leader in conjunction with study investigators. Clinical Research Coordinators facilitate and coordinate daily clinical trial activities and play a critical role in the conduct of the study. Our Clinical Research Coordinators are...

  • Ready-Mix Truck Driver

    4 weeks ago

    Salem, United States CRH Full time

    Job ID: 503468 RiverBend Materials, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products,...

  • Ready-Mix Truck Driver

    3 weeks ago

    Salem, United States CRH Full time

    Job ID: 503468 RiverBend Materials, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products,...

  • Ready-Mix Truck Driver

    2 hours ago

    Salem, United States CRH Full time

    Job ID: 503468 RiverBend Materials, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products,...

  • Field Operator

    6 days ago

    Winston-Salem, United States SME - Specialized Mobile Exhibits Full time

    The Tour Manager/Field Operator is responsible for assisting with the day-to-day management and event coordination of specifically designed project(s). Provides safe and courteous operation of assigned transports including necessary road maintenance and compliance with all DOT regulations. Transports all equipment and supplies to and from the project venue....