CSR - Customer Service Representative - Chattanooga, TN
2 months ago
$14.50 - $16.50; based on experience
Here in Chattanooga, TN the comfort levels for each of our customers mean the world to us. CSR have a passion for service and organization. The ideal candidate works well with different personality types, enjoys helping others, and has a great eye for detail even while multitasking while possessing the following skills:
- Communication skills - customer service representatives interact with many people, such as customers, supervisors, and vendors. It is important that they be strong, detailed communicators to run smooth operations in a fast-paced environment.
- Attention to detail - successful customer service reps work well under pressure and can multitask even while paying close attention to details when providing. customer service, maintaining records, and tracking correspondence.
- Team management - customer service representatives keep team members motivated.
- Problem-solving skills - those in this role are natural problem-solvers. There are many occasions dealing with customer issues and account discrepancies that require researching, escalating, and resolving issues effectively.
- Can create empathy and connections with people.
- Phone skills & typing skills.
- Clarity when speaking.
- Retain a script - can they remember 3-4 sentences in 5 minutes.
- Extraverted and outgoing. Bubbly personality
- A guru with ServiceTitan software.
- High School Diploma or Equivalent (Essential)
- Expertise with Microsoft Office: 3 Years (Big Plus)
- Phone Mastery: 3 Years (Major Advantage)
- Customer Service Wizardry: 3 Years (Desirable)
- Sales Mastery: 3 Years (Advantageous)
•Be the Voice: Professionally manage phone interactions with our valued customers.
•WOW Experience: Giving clients an experience they will never find with another company.
Benefits:
- Medical
- Dental
- Vision
- Paid holidays
- PTO
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