Cluster Director of Operations

2 weeks ago

California, United States Italian Hospitality Collection Full time

Italian Hospitality Collection

| Permanent Cluster Director of Operations

We are recruitingfor a

Cluster Director of Operations

for Chia Laguna Resort, which iscomposed of three hotels:

Conrad Chia Laguna Sardinia

,

Baia di Chia Resort Sardinia Curio Collection byHilton

and the 240 room

Hotel Village.

Conrad, is one of three luxurybrands within Hilton, catering towards the Smart Luxury mindset, and offeringit’s guests intuitive service, infinite connections and a world of style.

Curio is a 5-Star collection ofhotels that are hand picked for their distinct character and personality,catering towards today’s travelers that

are looking for

unique and memorable hotels thatoffer distinct and authentic experiences.

As a Cluster Directorof Hotel Operations, you will be responsible for managing daily hoteloperations in the continuing effort to deliver the brand promise, creative andoutstanding guest service as well as financial objectives.

Requisiti

Specifically, you will beresponsible for performing the following tasks to the highest standards:

Lead and manage daily hotel operationsincluding, but not limited to seasonal and strategic planning, hotelbudgeting and forecasting, managing balanced scorecard performance,implementing and complying with all company policies and standards,coordinating capital and property improvement plans, responding to guestsinquiries and concerns, and coordinating the necessary internal teamcommunication schedule.

Oversee service quality, guest satisfactionand brand standards compliance, including the implementation of Forbes5-star service protocol and Hilton Quality Assurance standards.

Drive and guidefinancial performance based on established objectvies. Identifyoperational performance, productivity and efficiency opportunities, andimplement measures to maximize their impact.

Implement and managehotel's daily quality process to include, but not limited to,communicating goals, empowering team members, managing service recoverytechniques and problem resolution.

Monitor and developteam member performance, particularly department heads and managers, toinclude, but not limited to, regular 1-to-1 feedback sessions, leadershipcoaching, professional career development, conducting annual PDR’s(personal development reviews) and delivering recognition and reward.

What will it be liketo work with a Hilton Brand?

Hilton is theleading global hospitality company, spanning the lodging sector from luxuriousfull-service hotels and resorts to extended-stay suites and mid-priced hotels.

For over a century, Hilton has offered business andleisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuingits tradition of providing exceptional guest experiences across its globalbrands.

Our vision

“tofill the earth with the light and warmth of hospitality”

unites us as ateam to create remarkable hospitality experiences around the world every day and,our amazing Team Members are at the heart of it all

Since being founded in 1919, Hiltonhas been a leader in the hospitality industry. Today, Hilton remains a beaconof innovation, quality, and success. This continued leadership is the result ofour Team Members staying true to our Vision, Mission, and Values.

Specifically,we look for demonstration of these Values:

Hospitality

- We're passionate about delivering exceptional guest experiences.

Integrity

- We dothe right thing, all the time.

Leadership

- We'releaders in our industry and in our communities.

Teamwork

- We'reteam players in everything we do.

Ownership

- We'rethe owners of our actions and decisions.

Now

- Weoperate with a sense of urgency and discipline

#J-18808-Ljbffr

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