Operations Project Consultant
1 month ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Line of Business Job Description:
This job is responsible for managing large multi-region / global projects for an operations department. The role engages with business partners to analyze, implement, and update process designs and procedures as necessary to support changing business needs. This role proactively manages risk for early detection and escalation within projects and ensures organization and monitoring tools are in place for efficient project completion, sustainability, and success measurements.
Job Description:
This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.
Responsibilities:
- Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
- Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
- Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
- Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
- Performs risk management activities to minimize project risks
- Assists with creating and maintaining comprehensive project documentation
- Leverages business knowledge to identify opportunities for improvement and supports change execution
- Partners with operations management on creating project impact and providing direction and guidance to internal teams
- Coordinates development of key project deliverables in partnership with various key internal and external business partners
- Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
- Establishes project status routines and tracks critical path deadlines and overall business measures for success
- Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing
- Build strong/influential relationships with key leaders across the enterprise and industry
- Commitment to process improvement. Constantly striving to improve processes and eliminating non value added steps/ rework.
- Project experience
- Strong communication and time management skills
- Proven ability to lead virtual, global project teams
- Ability to manage alliances cross functional initiatives and process integration globally
- Proven stakeholder relationship/influence management skills to achieve swift adoption
- Understand and respect cultural differences
- Inspire commitment and followership, communicate crisply and candidly
- Proven ability to proactively resolve broad complex problems
- Comfort working in a collaborative Team environment
- Competent in managing virtual meetings /use of conference and WebEx tools
- Organizational skills and ability to lead and motivate different audiences
- Ability to work under own initiative in a pressurized environment
- Strong attention to detail, must be accurate and precise
- Flexible approach to daily tasks - willingness to work flexible hours to accommodate time zones as required.
- Project management experience
- Knowledge of Trade Finance products and processes, as well as related risk
- Active Listening
- Attention to Detail
- Collaboration
- Critical Thinking
- Written Communications
- Decision Making
- Influence
- Oral Communications
- Prioritization
- Problem Solving
- Adaptability
- Customer and Client Focus
- Data Management
- Emotional Intelligence
- Risk Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
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