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Manager, Product Management, Salesforce Sales Cloud

3 months ago

Henrico, United States Capital One Financial Corp Full time
West Creek 2 (12072), United States of America, Richmond, Virginia

Manager, Product Management, Salesforce Sales Cloud

Small businesses have unique spending needs; sometimes opportunities come along that require them to amp up their spending quickly, and they need solutions to help them succeed. But that can be risky for the lender -- how can we support our small businesses without adding undue risks for the company? That's where this team comes in: our team's products help our highest line Small Business customers spend what they need while still protecting the company from risk. We do this by using cutting edge technology, real-time data, and the ingenuity of a team of passionate product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money. In this role, you'll be an innovative leader who introduces exciting new products to market to meet the needs of our highest spending clients. You will own and continually evolve the financial document and data collection strategy to ensure our customers' financial position is strong and supports their potential growth and reduces risk to the business by enriching our case management system with insights and key data that drives efficiency gains for our business underwriting decisioning systems.

On any given day you'll be:
Empowered. Part of the MarTech & Execution team driving innovative change in the way customers are able to manage their small business spending
Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs
Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders
Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better
Managing the business. Our products and technology solutions empowers both our customers' businesses and our business, and you are at the heart of both
Succeeding strategically. Solving the right problem and holding on the wrong one; knowing when to say no, and when to say an enthusiastic yes

Here is what you will bring to the table:
Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

Passion for the end-user. You are relentless in identifying unmet needs and translating them into delightful experiences in a platform our team uses every single day

Communication. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
Collaboration. You're comfortable moving through technical and non-technical conversations, bringing groups together with different perspectives, but all reaching for the same goal.

What you'll do:

- Platform Enhancements: Working with various design, product, and technical stakeholders, you'll work to identify high value enhancements, define requirements, and deliver measurable results to our Field Associates

- Strategic Roadmap Development: Working with Field and Business stakeholders, you'll build a roadmap that supports a growth agenda and foundational needs for a well-managed platform

Well Managed: Work with Risk and Privacy resources to ensure that our Field and our platforms meet all regulatory requirements

- Expand Value: Continuously identify opportunities to improve and expand the value from our Platform, finding new uses to solve new problems, bringing valuable external tools into our environment to improve our platform, and find ways to creatively meet business requirements for high value initiatives

The ideal candidate should:

- Have technical understanding of CRM tools, Salesforce Sales Cloud experience is a plus

- Demonstrate experience solving complex problems with cross-functional stakeholders

- Demonstrate experience developing a strategic roadmap that balances stakeholder intent and well-managed activities

- Demonstrate experience managing the day-to-day work for an engineering team

- Experience working with Design, Business stakeholders, and/or Field Sales Associates

- Experience working with and managing multiple technology vendors

In this role, you'll be expected to demonstrate proficiency in five key areas
  • Human Centered
    • You'll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming
    • You'll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
    • You'll obsess over UX/UI patterns and seek to create world class, omni-channel experiences
  • Business Focused
    • You'll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
    • You'll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team
  • Technology Driven
    • You'll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems
    • You'll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead
    • You'll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing
  • Integrated Problem Solving
    • Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
    • Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
  • Transformational Leadership
    • You'll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence
    • You'll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates
Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 3 year of product management experience or at least 3 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 2+ years of experience in Agile product management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).