Graduate Enrollment Operations Assistant

1 month ago

Worcester, United States Clark University Full time
About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

The Graduate Enrollment Operations Assistant is an integral member of the Graduate Admissions team. They are responsible for assisting the Associate Director with operational functions for all graduate programs. The candidate must have exceptional customer service and organizational skills, strong oral and written communication skills; and the desire to work closely with a diverse student population. Processing, attention to detail and strong technological skills are significant functions of this position. This is an in-person position.
  • Provide customer support by: Answering emails or phone calls regarding questions, concerns or requests; helping walk in students when necessary.
  • Managing initial application file review process
  • Documentation and test score verification processing
  • Uploading documents electronically to students' applications
  • Perform data processing as assigned by Associate Director or other departmental staff
  • Ordering and maintaining of office supplies and recruitment materials
  • Other duties as assigned
Requirements:
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Prior knowledge of Slate CRM preferred
  • 2+ years professional experience with a strong customer service orientation, preferably in a higher education setting
  • Strong knowledge of Microsoft Office Word, Excel, and Outlook, required.
  • Excellent organizational and time management skills.
  • General working knowledge and demonstrated use of an organizational database is preferred.
  • Demonstrated ability to multi-task while maintaining a friendly and calm demeanor.
  • Proven attention to detail and methods for ensuring accuracy.
  • Ability to learn quickly and understand how each process is connected to the larger goals of the office and the University.
  • Possess the ability to maintain confidentiality and discretion at all times.
Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

At Clark University, we are dedicated to building a workplace that celebrates diversity and fosters inclusion. We believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, employee development programs, and campus culture. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here .

To review the Clark University Police Department Annual Security and Fire Safety Report visit here .

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:
  • Resume
  • Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.

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