Customer Service Receptionist

2 days ago


Milan, United States Elliott Aviation Full time
Description

Elliott Aviation, a leader in aircraft solutions, has an exciting opportunity for a Part-Time Customer Service Receptionist at their corporate headquarters in Moline, IL. Since 1936, Elliott Aviation has been a world-class provider of comprehensive and customer-focused solutions for business aviation. Our vision, building partnerships that last, applies to our employees as well as our customers. As a Customer Service Receptionist, you will play a key role in upholding the high standard of quality and customer service.

This is a part-time weekend position and the schedule for this role is Saturday and Sunday 8:00am-4:00pm.

This hands-on position is responsible for greeting customers, answering the multi-line switchboard and handling fuel requests.

Responsibilities of this position include:
  • Make customers feel appreciated by giving exemplary customer service
  • Receptionist duties including directing incoming calls and handling customer requests
  • Work with and coordinate line service calls and requests
  • Computer invoicing of front desk items
  • Handle fuel calls
  • Filing
  • Daily invoice mailings
  • Assist with bulk mailings
  • Answer radio calls from line service and pilots
  • Arrange hotel, car and catering accommodations
  • Assist customers with service calls as needed
  • Update fuel price changes
  • Fuel balancing
  • Cash Handling
  • Other duties as assigned
Other Requirements Include:
  • Excellent interpersonal skills
  • Pleasant telephone voice
  • Knowledge of office procedures and equipment
  • Familiar with Microsoft Word and Excel
  • High School Diploma or GED
  • Customer service experience
  • Clerical experience
  • Switchboard experience preferred
Benefits & Perks

Elliott Aviation takes pride in offering a competitive and comprehensive benefit package to its employees to ensure our team is well cared for. Benefits begin the first day of employment
  • Health, Dental and Vision Insurance- Significant cost are contributed by Elliott Aviation as part of our commitment to providing a comprehensive benefit program. Plus, you can earn lower rates through our wellness program.
  • RXnGo Pharmacy benefit - Generic prescription coverage at zero cost to the employee
  • Time Off - You will receive 8 paid holidays and paid vacation.
  • Relocation Assistance Provided for most of our positions
  • 401(k) - Company Match
  • Company Sponsored short-time and long-term disability as well as life insurance
  • Employee Assistance Program (EAP) - Confidential consultation and resources services 24/7
  • Training and Education- On average, Elliott Aviation invests upwards of $3,000 per team member on development of technical skills as well as soft and leadership skills


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