Sr. Manager, Production Assurance

3 weeks ago

Scottsdale, United States Early Warning Services, LLC Full time

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position leads support staff for business-critical systems and applications to ensure best in class service. Responsible for team management of proper platform/system support and monitoring as well as collaborating with key internal business partners to ensure successful management of releases and enhancements. Responsible for team guidance and management of assigned production platforms systems ensuring maintenance is performed and standards of performance and reliability are achieved. Focus on efficient resource management and operational business controls that are audit compliant. Responsible for team growth and enhancement of team members' skill sets.

Essential Functions

  • Provide daily support and monitoring of requested changes to include review and approval from team members.
  • Partner with incident management to ensure system issues are addressed immediately and the root cause is identified. Act as point of contact for escalation, assisting to ensure root cause is remediated in real time or permanent fix is prioritized in engineering backlogs with correct urgency and document following ITIL (Information Technology Infrastructure Library) best practices in the incident and associated problem ticket.
  • Ensure detailed team understanding and ownership for all assigned systems/platforms.
  • Analyze complex business problems; recommend solutions and resolve operational/systems issues.
  • Manage staff including recruiting, training, mentoring and performance management to meet/exceed departmental objectives
  • Ensure procedural changes and work activities are properly documented, to conform to audit requirements
  • Build/maintain collaborative relationships with internal customers to ensure that staff are informed of all initiatives and can provide the highest level of support.
  • Participate in Agile activities with Product and Development teams from a business perspective
  • Ensure team success upon execution of release delivery, updates, vulnerabilities, patching, and server support.
  • Establish and continuously analyze service level performance standards and provide metrics for all assigned platforms based on current system capabilities and business requirements.
  • Manage coverage of daily workload for assigned platform/system performance, to ensure department objectives and Service Level Agreements (SLA's) are met.
  • Maintain a collaborative relationship with Customer Implementation & Support staff, internal and/or external customers, to ensure that customers Service Level Agreements (SLA's) are met.
  • Recommend and support the business and resource execution of system/platform projects and enhancements to increase reliability, scalability, capacity, and performance.
  • Create, maintain, and validate documented application processes coupled with efficient and consistent work methodologies that confirm and support audit, security, and disaster recovery for business and resource requirements. Participate and support initiatives for Business Continuity Planning, Disaster Recovery and Audit
  • Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.


Minimum Qualifications
  • Minimum of 8+ years related experience with 5+ years of management experience supervising systems support or banking operations personnel with knowledge of business production systems coupled with the ability to apply this towards business operations.
  • Education and/or experience typically obtained through completion of a bachelor's degree in Computer Science, Information Systems, or other related fields.
  • Ability to manage multiple priorities and perform strategic decision-making. Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages as well as identify potential risks and remediations.
  • Strong attention to detail and accuracy, policy compliance and documentation.
  • Effective written and verbal communication with all levels of internal teams and/or external customers.
  • Familiarity with Agile methodology, development and project management requirements focused on business needs for system performance and reliability.
  • Experience and knowledge of Windows Operating System, Microsoft Office, Planview, Teams, ServiceNow, Jira, SharePoint and Confluence.
  • Knowledge and/or experience with financial institution operations related to assigned platform capabilities and how it impacts the business.
  • Ability to relate business needs to system capabilities and to fully understand the role of the systems and the impacts on the business.
  • Ability to motivate and create excitement in others. To lead, evaluate and develop professional staff and resources.
  • Background and drug screen
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness
  • Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.


And SO much more We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

  • Sr. Manager, Production Assurance

    3 weeks ago

    Scottsdale, United States Early Warning Services Full time

    At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small...

  • Sr. Product Marketing Manager

    3 weeks ago

    Scottsdale, United States Blue Yonder Full time

    Blue Yonder Job Title: Sr. Product Marketing Manager - Services & Sustainability Synonymous Job Title: Sr. Product Marketing Manager Location: US- Remote Overview: Blue Yonder is looking for a dynamic product marketer with a deep understanding of SaaS services marketing and a passion for supply chain management to help accelerate its leadership in supply...

  • Principal Quality Assurance Engineer

    4 weeks ago

    Scottsdale, Arizona, United States West Pharmaceutical Services Full time

    Job Title: Sr Principal Quality EngineerAbout the Role:We are seeking a highly skilled Sr. Principal Quality Engineer to join our team at West Pharmaceutical Services. As a key member of our Quality organization, you will play a critical role in ensuring the highest quality standards are met in our manufacturing processes.Key Responsibilities:Develop and...

  • Sr Sales Manager/TO

    6 months ago

    Scottsdale, United States Hilton Grand Vacations Full time

    HGV is now offering first day benefits to new employees!There's something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Our Team Members are what make the difference in their efforts. It...

  • Sr Sales Manager

    3 weeks ago

    Scottsdale, United States Hilton Grand Vacations Full time

    HGV is now offering first day benefits to new employees!There's something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Our Team Members are what make the difference in their efforts. It...

  • Sr. Manager, Software Development

    3 weeks ago

    Scottsdale, United States Plexus Worldwide Full time

    We are hiring a Sr. Manager, Software Development!About the position Responsible for guiding the development of new and enhancing existing digital products by providing technical direction and guidance. Responsible for understanding, assessing, and presenting risk reporting to senior management, collaborating with architecture and product teams, and managing...

  • Sr. Manager, Software Development

    3 weeks ago

    Scottsdale, United States Plexus Worldwide Full time

    We are hiring a Sr. Manager, Software Development!About the position Responsible for guiding the development of new and enhancing existing digital products by providing technical direction and guidance. Responsible for understanding, assessing, and presenting risk reporting to senior management, collaborating with architecture and product teams, and managing...

  • Sr. Product Marketing Manager

    4 weeks ago

    Scottsdale, Arizona, United States Blue Yonder Full time

    Job Summary:Blue Yonder is seeking a dynamic product marketer to accelerate its leadership in supply chain transformation. As a Sr. Product Marketing Manager, you will be responsible for building awareness and understanding of Blue Yonder's services portfolio and how they accelerate time to value. This role will also drive marketing for sustainability, given...

  • Sr. IT Project Manager

    5 days ago

    Scottsdale, United States Irvine Technology Corporation Full time

    Position: Sr. IT Project ManagerLocation: Scottsdale, AZ (Hybrid Model, 3 Onsite / 2 Remote)Work Model: Onsite Tuesday, Wednesday and Thursday - flexible / Remote Monday and FridayDuration: 6+ month contract, will go longerHourly Rate: 45/hr to 52/hr (W2 or Corp to Corp)Industry: HospitalityExperience Overview: Software Development side of the business...

  • Sr. Manager, Social Media

    6 months ago

    Scottsdale, United States Plexus Worldwide Full time

    About this position The Sr. Manager, Social Media will be responsible for planning, executing and building the company’s marketing strategy across social and new media. They will evaluate existing channel presence, set strategic goals for growth and manage the social media team to execute against these. They will work collaboratively with the Plexus...

  • Quality Assurance Manager

    3 weeks ago

    scottsdale, United States CNA National Full time

    Position Summary The Quality Assurance Manager manages the team responsible for the quality assurance of applications, data, processes, and systems ensuring that engineering activities are executed without defects, documented, meet functional/non-functional requirements, and conform to CNA National’s Systems Development Life Cycle (SDLC) requirements....

  • Quality Assurance Manager

    3 weeks ago

    Scottsdale, United States CNA National Full time

    Position Summary The Quality Assurance Manager manages the team responsible for the quality assurance of applications, data, processes, and systems ensuring that engineering activities are executed without defects, documented, meet functional/non-functional requirements, and conform to CNA National’s Systems Development Life Cycle (SDLC) requirements....

  • Quality Assurance Manager

    3 weeks ago

    scottsdale, United States CNA National Full time

    Position Summary The Quality Assurance Manager manages the team responsible for the quality assurance of applications, data, processes, and systems ensuring that engineering activities are executed without defects, documented, meet functional/non-functional requirements, and conform to CNA National’s Systems Development Life Cycle (SDLC) requirements....

  • Quality Assurance Manager

    2 weeks ago

    Scottsdale, United States CNA National Full time

    Position Summary The Quality Assurance Manager manages the team responsible for the quality assurance of applications, data, processes, and systems ensuring that engineering activities are executed without defects, documented, meet functional/non-functional requirements, and conform to CNA National’s Systems Development Life Cycle (SDLC) requirements....

  • Sr. Material Handling Associate

    3 weeks ago

    Scottsdale, United States Belcan Full time

    Sr. Material Handling Associate Job Number: 352938 Category: Shipping/Warehouse/Logistics Description: Job Title: Sr. Material Handling Associate Pay Rate: Up to $21.48/hr Location: Scottsdale, AZ Zip Code: 85257 Start Date: Right Away Keywords: #materialhandler #nowhiring A Sr. Material Handling Associate job is available with our client in...

  • Quality Assurance Manager

    2 months ago

    Scottsdale, Arizona, United States West Pharmaceutical Services Full time

    Job SummaryWe are seeking a highly skilled Quality Control Supervisor to join our team at West Pharmaceutical Services. In this role, you will be responsible for monitoring and controlling the daily activities of quality inspection, testing, documentation review, and calibration in support of Operations and product release.Key Responsibilities:Provide direct...

  • Senior Manager of Software Development

    4 weeks ago

    Scottsdale, Arizona, United States Plexus Worldwide Full time

    About the PositionWe are seeking a highly skilled Sr. Manager, Software Development to lead our engineering teams in designing, developing, and modifying complex software features and functions. This role requires a strong technical background, excellent leadership skills, and the ability to guide teams towards delivering high-quality products.Key...

  • Operations Sr Manager

    4 weeks ago

    Scottsdale, United States Gulfstream Aerospace Corporation Full time

    Operations Sr Manager in  GAC Mesa Unique Skills: Our aircraft are industry leaders and so are our people. We're looking for talented, motivated individuals who are ready to do innovative work, and we offer exciting career opportunities worldwide.     Education and Experience Requirements Bachelor's Degree in aviation maintenance or...

  • Operations Sr Manager

    4 weeks ago

    Scottsdale, United States Gulfstream Aerospace Corporation Full time

    Operations Sr Manager in  GAC Mesa Unique Skills: Our aircraft are industry leaders and so are our people. We're looking for talented, motivated individuals who are ready to do innovative work, and we offer exciting career opportunities worldwide.     Education and Experience Requirements Bachelor's Degree in aviation maintenance or...

  • Operations Sr Manager

    4 weeks ago

    Scottsdale, United States Gulfstream Aerospace Corporation Full time

    Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Operations Sr Manager in  GAC MesaUnique Skills:Our aircraft are industry leaders and so are our people. We're looking for talented, motivated individuals who are ready to do innovative work, and we offer exciting career opportunities worldwide.  ...