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Mitigation Project Manager

2 months ago

Fredericksburg, United States ServiceMaster Restore 1974 - Woodbridge Full time

ServiceMaster of Greater Washington is committed to be the premier provider of professional restoration services to commercial and residential markets. We accomplish this by developing a strong team of leaders who, through their pride of ownership, deliver superior service to our customers. We are committed to honesty and integrity and we deliver what we promise. We show a heartfelt concern for people and the environment through the work we do daily. We are currently looking to expand our team and now is a great time to apply

Job Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Completes assigned jobs according to company processes, maintains quality control within the budget of each job

May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.

Maintains records of personnel and resources used on projects and communicates all billable events to others.

May be responsible for creation of estimates in applicable software

Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job

Document / review loss with clear and descriptive job photos and upload into operating system/software

May write mitigation and reconstruction estimates using Xactimate

Communicates conversations and key information on the job using the notes feature in required software

Estimates using carrier audit standards and manages the estimate based on feedback from client and customer

Explains drying process and next steps to resolution in person to customers using printed materials as a guide

Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss

May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

May train new technicians or key operational team members

Job Requirements

High school graduate or equivalent, college degree preferred.

Strong knowledge of insurance restoration and or construction industry

Valid Driver's License and satisfactory driving record

Ability to lift up to 70 lbs.

Able to work independently or work with/lead a team

Exhibit professionalism, maturity, and the willingness to serve the customer

Experience managing teams of 2 or more

Experience with entering data using a tablet or mobile phone

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Working on-call schedule is required

Certifications preferred:

ASD – Applied Structural Drying Technician

FSRT – Fire & Smoke Restoration Technician

OCT – Odor Control Technician

WRT – Water Damage Restoration Technician

Benefits

Paid Training and certifications

Retirement Plan- Safe Harbour

Health and Dental insurance

Company Vehicle- once trained

Company Phone

Competitive pay

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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