Community Service Agency Director

About Children's Services of Roxbury

Children's Services of Roxbury, Inc. is a community-based, non-profit organization that began in 1968 as Roxbury Children's Services. In 1990, Roxbury Children's Services re-organized as Children's Services of Roxbury, Inc. (CSR) and in 2005, merged with United Homes For Children. Today, CSR strives to provide high quality services to economically disadvantaged children, youth, families, and individuals thereby promoting and strengthening family life and individual growth. The agency provides a wide spectrum of programs over four core areas of service: youth and family supports, early education and care, emergency and transitional housing, and behavioral health services. With close to 6,000 children and families served annually, 350 staff, and offices located in Roxbury, Tewksbury, Worcester and Northampton, CSR is regarded as one of the largest, minority-operated human service providers in Massachusetts.

SUMMARY:

CSA Assistant Director assists the Director of the CSA Program to maintain compliance with all state & federal mandates within the CSA Program. The role of the AD is to support the CSA Director in Supervising to ensure Senior staff are providing high fidelity wraparound support to Intensive Care Coordinators (ICCs) and Family Partners (FPs) Staff, as well as assist in creating educational trainings for CSA staff based on related identified trends. The AD works collaboratively with the senior staff to increase staff performance, offering culturally competent, trauma-informed support.

ESSENTIAL DUTIES & RESPONSIBILITIES: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time for any reason.

Supervision

• Assist CSA Director in ensuring that mandated documents are completed and reviewed in a timely manner in accordance with established guidelines by managed care organizations as well as state and federal regulatory agencies. This will include accurate and timing completion of CANS/Comprehensive Assessments, Treatment Plans, Safety Plans and Transition/Discharge Summary.

• Assist CSA Director in ensuring adherence to the required HIPAA and documentation requirements as identified by state and federal regulatory agencies.

• Assist CSA Director in ensuring compliance with proper protocols for admission, transfer and discharge to achieve program success, high client satisfaction, excellent client care, and safe operations.

• Facilitate weekly case consultations and ensure that emergency/crisis cases are discussed and/or brought to the attention of the appropriate medical facility or person.

• Ensure CSA has staff coverage as mandated and that emergency cases are discussed with medical personnel as mandated.

• Participates in all fidelity monitoring activities required by EOHHS and payers.

• Maintain effective working relationships with referral facilities, state and other pertinent agencies in the organization service area.

• Assist in creating educational training, and orientation programs for CSA staff based on related identified trends.

• Minimize liability to the organization by anticipating problems, assessing, mitigating and managing risk, evaluating magnitude of the problem and reporting identified problems to CSA Director on a timely basis to reduce risk while ensuring compliance with all regulatory agencies and accrediting bodies.

• Contribute to effective consumer relations by assisting CSA Director to resolve expressed concern by demonstrating CSR's core values of respect, dignity, compassion, humility, integrity, patience, and excellence.

• Work collaboratively with the CSA Director & QA Director in developing policies and procedures relating to CSA, including development and implementation of quality and risk management protocols. Assist in researching and writing grants to diversify funding for clinical service line expansion.

• Participate in key administrative quality management and clinical leadership committees.

• Ensure that the staff maintains electronic records and data entry in an orderly and timely manner.

• Ensure all supervisory notes are maintained and readily available for review by MCEs/ QAD during site visits.

• Lead internal team meetings and participate in other meetings as needed.

• Monitors productivity of employees.

• Generates timely and accurate reports as needed.

• Supports staff in assignment of cases and management of waitlist and supports the referral process to ensure benchmarks are met with regards to contacting families.

• Meet weekly for supervision with CSA Program Director

• Ensure team works in a respectful and collaborative manner

• Provide culturally sensitive services to ensure that there is a recognition of economic status, gender, sexual orientation, ethnicity, race, language and the unique values and goals for each youth and family.

• Work as part of a team to promote the goals of the agency, including the organization's work to strengthen families and provide trauma-informed care

• Contribute to program operations by performing other pertinent duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in navigating any of the child/family serving systems and experience advocating for family members who are involved with behavioral health systems; and knowledge of Children's Behavioral Health Initiative(CBHI) services

• Knowledge of referral coordination to community and private/public resources.

• Must be skilled at providing education and planning regarding treatment access and service needs, parenting skills, conflict resolution, mediation, risk management/safety planning and intervention and family advocacy and support.

• Must have a willingness and ability to seek consultation and additional services when necessary to overcome barriers impacting the delivery of care

• Must be able to demonstrate the knowledge and skills necessary to provide care appropriate for the age of the youth.

• Must have excellent writing and communication skills.

• Must successfully complete all state required training programs.

• Must have a valid driver license without restrictions and have reliable transportation.

• Must have 3-5 years' supervisory experience working with the target population.

• Experience in navigating any of the child/family serving systems and experience advocating for family members who are involved with behavioral health systems.

• Knowledge of referral coordination to community and private/public resources.

IDEAL MINDSET

• Incumbent should be creative, flexible and personable

• An energetic go-getter with a bright spirit

• An individual who loves achieving targets and aspiring towards an excellent employee experience

BENEFITS

• Paid vacation, personal and sick leave

• Health, vision and dental insurance

• Employer paid disability and life insurance

• 401K plan

• Access to free, on-line CEU approved educational courses

• Employee discounts program providing discounts on thousands of products and services

• Work with a professional, dedicated and compassionate team of people

• Help us raise money to continue the important work of changing and saving lives #J-18808-Ljbffr